Vijay Benjamin

Led international business development for automotive rubber components across Europe, USA, and Middle East markets. Expanded global distributor and customer network, contributing to approximately 30% year-on-year export growth.
Successfully managed the end-to-end export business lifecycle for global automotive customers, including RFQ evaluation, pricing strategy, commercial negotiations, NDAs, supply agreements, customer onboarding, and cross-functional project execution with Engineering, Quality, Production, and Finance teams, ensuring seamless order fulfillment, on-time launches, and high customer satisfaction.
Represented the company at international trade fairs and customer meetings to drive global business growth, while strengthening strategic relationships with OEMs, Tier-1 customers, distributors, and international suppliers through proactive engagement, technical-commercial support, and key account management.
Led and mentored a team of six sales professionals while effectively coordinating cross-functional teams across to ensure seamless execution of the complete sales lifecycle—from RFQ management, commercial negotiations, and order fulfillment to dispatch coordination and timely collection of customer payments—resulting in enhanced customer responsiveness, operational efficiency, and high levels of customer satisfaction.

Supply Chain, Purchase & Procurement, Inventory Management)
•Co-ordinating, Planning & Daily Dispatch Scheduling as per customer Requirement.
•Preparing proper Documentation for all dispatches in ERP as per the Free Zone norms.
•Co-ordinating with third party vendors for Export Loadings of Containers
•Preparing Sale Invoices in ERP on timely basis as per agreed terms to receive payments.
•Co-ordinating with production team on daily basis for requirements RM & PM.
•Talking to vendors on daily basis for the pricing of Raw material & Packing material.
•Procuring Samples, Testing Samples, negotiating on the prices & issuing LPO to the vendors for RM & PM for timely deliveries so production is not delayed.
•Receiving of Material in ERP on daily basis so inventory is available to the production team to prepare blend sheets on timely basis. Processing for vendor payments as per the material received with accurate documentation & follow ups for the payments.
•Preparing Monthly Inventory Reports, Consumption reports, Purchase reports.
•Analyzing the consumption of High value Raw Materials & Maintaining stock

Store management, Sales targets, Team handling, Product Trainings)
•Managing the opening & closing of Gold & Diamond Store on daily basis to make sure the Store is well kept and clean before we start and end the day.
•Handling all walk-in customers on regular basis and understand the customer needs to sell the right product to the customer as the company was completely sales oriented.
•Convincing customers to Buy the products from us in a very competitive market where the customer has various other options to buy from.
•Assigning & briefing each staff on the daily responsibilities and targets of the store. So that they work as a team and look at the achieving the goals that are set.
•Monitoring the staff while handling customers, handling products, making invoices, stock count while opening & closing of the store also grooming the staff.
•Monitoring the display of the store to make sure products are not displayed in the same place for a long period, changing displays which can attract customers, displaying offers products and offers standees in the front window of the store so that its eye catching. Re-ordering products for the store which are customer specific and which will help in increase the daily sales.
•Attending to customer queries and complains with utmost importance and give a positive reply which helps in building cliental profile.
•Reporting to the ASM, SM & GSM on regular intervals on sales updates and closing reports to be send.

Future Group (Home Bazaar HSRIL):

Responsible for Project Sales all over Maharashtra)
•Knowledge of Bath & CP Fittings, Sanitary Fitting, Hardware, Electrical fittings, Home Supermarket, Tiles & Wooden Flooring.
•Responsible for sale of complete Home Improvement products
•Daily visits and follow ups with the clients to know about their new requirements, pending orders and Upcoming Projects. Presentation of all the products to the Architects, Interior Designers, Builders, Retail Clients etc.
•Preparing Quotations, Comparison sheets keeping in mind the client’s budget and the project costs.
•Reporting to the Vice-President for day to day activities regarding the project sales and daily updates.
•Key Clients & Projects : Sahara Aamby Valley = ( Composite Villas, Chalets), Kolte Patil (Pune) = ( High end Project In Pune), Brahma Builders (Pune) = (High end Project In Pune), Rustomjee (Mumbai) = (Goregaon Project), Samir Bhojwani (Mumbai) = (Bandra Project), Raheja Group (Mumbai) = (All over Maharashtra)

Responsible for of Home loans, Mortgages, Refinance, Top up Loans)

•Responsible for individual sales of Home loans, Mortgages, Refinance, Top up Loans etc with NBD, ADCB, Barclays Mashreq, DIB in order to meet the sales target for the month.
•Following up with all the banks for the cases logged in and to know if there are any issues with the documentation provided so that it can be resolved on priority basis. Also had to make personal visits to the banks
•Regular visits to retail clients, real estate agents, investors to keep them updated about the new projects and new offers from the banks, also would take updates from them in terms of upcoming projects & high-profile clients. This would help us build our client profile and keep us updated about the market
•Answering to all the queries and arranging for all the documents required for further process by the banks to get the loans approved. Assisting the banks and the customers in the disbursement of the loan.
•Responsible for the day to day activities of the full team in terms with the (Daily sales report & Calling sheets ) which would be collated and sent to the team leader to view the previous day’s activities and performance
•Assisting the Team Leader in achieving the team targets helping other team members attain their targets and working on our further goals

Responsible for collection on DDA accounts in US)

•Recovery of Demand Deposit Account from customers who have failed to pay on time or who have deliberately not paid their dues.
•Worked closely with the Team Manager to ensure effective management of team in terms of performance, minimizing customer complaints, increasing customer satisfaction by giving them time to pay their dues with the best payment options and also ensuring that there is no deviation in the process by abiding to the international collection laws. Handling accounts with bankruptcy, disputes, fraudulent, payment in full details and personal information of international clients.
•Resolve customer complaints regarding service and product which would satisfy the customer and in attaining our goals. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.