Vijay A

• Oversaw day-to-day hotel operations, including front office and
housekeeping, ensuring smooth, efficient service delivery
• Overhauled operations protocols, improving overall operational efficiency by
45% and standardizing key procedures
• Managed and supervised hotel staff, including hiring, training, scheduling, and
performance evaluation to build a high-performing team
• Created, tracked, and analyzed budgets, expenses, and financial reports to
support cost control and profitability
• Maintained high standards of customer service and guest satisfaction through
continuous monitoring of service quality and guest feedback
• Set and pursued revenue and profit targets for the hotel in alignment with
organizational objectives and performance expectations
• Streamlined the reservation process, increasing online booking rates by 30%
and improving booking accuracy and response times
• Reduced customer complaints by 35% by enhancing team communication,
coaching staff, and strengthening problem-solving processes and escalation
procedures

• Reviewed and processed an average of 30 loan applications per day,
supporting loan approval outcomes and overall loan volume
• Reviewed loan applications for accuracy, completeness, and adherence to
internal policies and regulatory requirements
• Verified borrower income, assets, and credit history using supporting
documentation and third-party reports
• Ordered and reviewed appraisals, title reports, and other required
documentation to confirm collateral details and lien position
• Calculated borrower debt-to-income ratios to assess creditworthiness and
support underwriting decisions
• Submitted loan applications and supporting documentation to underwriting
for credit approval
• Responded to underwriting conditions and requests for additional information
in a timely and accurate manner
• Prepared loan closing documents in accordance with approved terms,
compliance standards, and company procedures
• Monitored loan status from application through closing to help ensure timely
and efficient loan completion
• Maintained organized loan files and records in line with departmental
standards and audit requirements
• Updated and maintained new and existing commercial loan files to reflect
current terms, documentation, and status
• Recorded and tracked loan activity in the departments loan tracking system
to help ensure data accuracy and completeness

• Maintained and monitored daily accounting transactions to ensure accurate
and timely recording
• Performed accounts receivable (AR) daily cash application for multiple entities
in alignment with internal procedures
• Updated the open item tracker on a daily basis following cash application to
reflect current receivable status
• Performed daily credit validation to support customer credit management and
risk control
• Participated in month-end activities, including reconciliations and preparation
of accounting entries
• Processed banking daily clearings to ensure proper matching and clearing of
bank transactions
• Executed payroll clearings to reconcile payroll-related accounts within the
general ledger

• Processed accounts receivable and accounts payable transactions, ensuring accurate
recording in the accounting system
• Reconciled bank statements and verified transaction details to support up-to-date
financial records
• Completed and updated CRM reports to track financial and client-related information
• Maintained detailed accounting records and supported the preparation of monthly
financial statements
• Performed cost analysis tasks to support financial decision-making and expense
monitoring
• Managed accounts payable activities, including recording invoices and organizing
payment information
• Prepared weekly financial reports to summarize key accounting data and support
management review