System administrator
RSM Kuwait
Total years of experience :18 years, 0 Months
Roles and Responsibilities.
• Providing technical helpdesk support(onsite and remote) over 200+ employees of the organization. Responsibilities include installation, testing, maintenance, repair and networking of computers and peripherals.
• Administration of windows domain accounts, installation, updates and troubleshooting of software and Windows-based computers.
• General Technical support, inventory and record maintenance, general Help Desk duties.
• Technical support via email/phone/remote access tools.
• Strong customer service orientation and ability to interact well with diverse end-users and technical staff.
Tasks:
• General helpdesk support for all end user devices & corporate supported applications
• Prepare and provision end user devices and application
• Provide general conference room support(trainings, presentations, web conference, web calls)
• Manage and maintain Script Logic File system Auditor
• Manage & administer Symantec BackupExec System Recovery
• Manage & administer Backup applications(CA ArcServe, Veeam, Cloud)
• Manage & administer Vmware Infrastructure
• Manage & administer Fortinet infrastructure- wireless infrastructure
System Administrator: IT Professional with 5 years experience in Implementing Testing, Trouble shooting of Networks on diverse platforms and System Administration based on Windows NT.Network Administration and Internet Service Management:Maintenance of LAN (2 Gbps Network Backbone with Cat-5, Cat-6, OFC) having more than 500 users.Installation and up-gradation of different network devices.Network assistance, hardware installation, network equipment installation, Maintenance of network protocols in accordance with the institution specifications.Analyzing the information regarding the Institution LAN requirements and to develop or modify the support Institution’s computational needs, Managing Institution’s Internet Backbone (2 Mbps leased line with a pair of Attrie Modem - Wire span 5000 and Dax Router) set-up.Managing and Troubleshooting systems and networks in the Institute Computer Centre.Maintenance of the Windows-NT 2000(IBM-Netfinity 5100, X-Series e-230) and Linux Servers.Administration of Linux, Windows Systems.Maintain and Troubleshoot connections between the Windows-NT, 2000 Server and client PC’s, Software installation and upgrade, operating system installation and tuning, problem diagnostics, secure user accounts and system backups maintenance, prompt upgradation of software to current releases, application software installation, coordination of software and hardware maintenance agreements, Providing help desk support by resolving user related issues and taking appropriate action to resolve issues to user’s satisfaction.Database Administration:Oracle Installation 10g - Administration, Maintenance, Fine tuning, Backup and Recovery.Teaching Assistantship:Contributing to systems optimization by providing students and staff with required Information on the use of computer and computer applications
Bachelor of Computer Applications from IGNOU, with First Division aggregate of 68% in all the semesters