Travel Consultant
Rayna Tours and Travels LLC
Total years of experience :6 years, 3 Months
I am responsible for determining and proactively figuring out clients’ needs and make a suitable travel and tours itinerary and packages, while providing the best customer service and hospitality. Ability to multi task and work under pressure in a busy setting wherein the sole purpose is to expand business and work toward a common goal of providing everlasting product and service to the consumer.
• Understanding and meeting clients need and arranging bookings of tours and activities and Coordinating with fellow colleagues and the service supplier in making sure all itinerary goes smoothly.
• Handling clients’ queries through various sources like calls, emails and walk-ins and responding in a timely and professional manner while at the same time making recommendation about my service and products.
• Great interpersonal and soft skills with an eye for achieving sales target.
• Ability to work in a team and Assisting with the local information to the guest about the culture, tradition, means of transportation, food, weather, etc, also requiring me to be updated about current affairs and competitors in the market and conveying the same to the team to generate and enhance maximum sales and revenue.
• Excellent phone handling skills and resolving complaints and guest handling that is required for delivering the highest level of guest satisfaction.
I am responsible for attending guests needs and to make sure they have a pleasant and satisfying stay at the club and also providing and answering any product information.
• Greetings and attending to guests courteously and dealing with their requests and queries and making things go smoothly.
• Providing first hand information to guest about the attractions and amenities we provide with any offers and specials going on at that time.
• Handling calls, emails and walk-ins for meetings and arranging and selling of food package and service for Parties, Weddings and all kinds of Social gatherings and communicating the details of any prospects with my fellow colleague and my immediate supervisor.
• Keeping a record of leads and client information in the system.
• Was responsible for upselling and building a strong rapport with the clients and Handling Complaints and Concerns in a timely and Efficient manner.
• Coordinating and multi tasking job duties in a busy environment for the smooth running of the business.
Responsible for looking after guests and attending to their needs during their visit while adhering to the highest standard of service. Handled the setup, service and daily operations of restaurant serving an international clientele, local and business travellers.
Duties:
•Greeting and welcoming the guests, receive food and beverage order and serve customer requests to the standard requirement.
•Answer phone calls, taking reservations, cash handling and preparing bills.
•Maintaining cleanliness in the dining and service areas and making sure the tables are cleared and ready to seat the next guests.
•Passing food orders through to the Kitchen Staff promptly while ensuring timely delivery of all food and beverage items to the guests.
•Building a strong rapport and relationship with the quests while looking after their special needs i.e. dietary requirements, allergies, mobility, etc.
•Full product knowledge of all menu items, making recommendations, answering quest queries in a polite and helpful manners as well as following up with the guest at regular interval.
•Achieving sales by up-selling orders and add-ons/extras to meals.
Responsible for acting as a liaison between customer and companies. Assist customers by providing product and service information and answering other queries. Excellent communication skills demonstrated by ability to work with people of diverse backgrounds. Listen to determine needs of customer before offering a solution. Quickly establish rapport with clients.
Duties:
•Provided high volume of customer support via online chat, email and calls and referrals.
•Building strong relationship with existing accounts and providing services when necessary, also providing information on services to new prospectus.
•Assist customers with complaint, assist in trouble shooting, account questioning, and add or remove additional packages on par with the Company’s standard and policy.
•Helped in training new hire employee and by taking active participation on floor.
•Handled client emails about daily progress, updates about the process and any modification to the software.
•Responsible for setting the prospectus an appointment with the manager according to their schedule while ensuring that all the details are entered accurately.
•Meeting daily and monthly targets and the requirements and policies of the Company.
•Maintaining a professional atmosphere and good relation with co-workers, leaders and management.
2nd Division
2nd Division