LOGISTICS CUSTOMER SERVICE EXECUTIVE
DHL WORLDWIDE EXPRESS LLC
Total years of experience :23 years, 6 Months
1) Ensure that all the materials are properly stored and managed properly.
2) Ensure that all Data Relevant to Inbound and Outbound order are received in a manner that will enable them to be processed and recorded in the appropriate system fields.
3) Update stock materials through the customer inventory system such as per work i.e. WMS,
Select, Select Upgrade, Red Prairie, Caps+ and Line 500 in order to ensure stock accuracy.
4) Responsible for coordination of the delivered shipments at the appropriate time and manner.
5) Interacting with several internal departments within DHL for the all the queries related to the shipment.
6) Ensure data required for billing of customers for logistics services is collated.
7) Preparing customs related documents i.e. Import Bill, Transfer bill, Certificate of Origin and Export Bill for Outbound shipments.
8) Motivate, train, coach and support new and existing employees to ensure that they are developed to their maximum individual and collective skills to achieve optimum levels of service to our customers.
9) Successfully completed five years of experience as Quality representative for the dept by managing quality at departmental level and ensure compliance with the DHL Quality/ISO management systems
10) Maintaining and filing the records in its standards requirements and ensure that all staffs are aware of the relevant procedures.
11) Conducting audits internally to maintain high standard of Quality compliance.
12) Specialist in handling all the shipments for GCC countries.
13) Ensure the shipment delivered within the transit time provided to the customer.
14) Handling complaints related to the damage or missing shipments.
15) Responsible to take decisions for any service failure.
16) Ensure bullet deliveries to the customers if any transit delay occurs.
17) Deputizing in the absence of Supervisor.
18) Ensure Quality of service provided to the customer.
1. In-charge in all warehouse operations.
2. Ensure that all the materials are properly kept, easy to locate and managed.
3. Responsible for coordination of the delivered shipments at the appropriate time and manner.
4. Administer coordination with customers in accordance with their orders and shipments.
5. In-charge for tracing of shipments from inscription to last.
6. Preparing Documentations for Customs Clearances.
7. Responsible for operation and maneuver of different kind of forklifts.
8. Responsible for receiving and sending of inbound and outbound
1. Updating customers with all Status of deliveries as well as giving them the best service such as delivering the consignment as per contract norms.
2. Daily Operations & Processing Invoices. Preparing DDR of Import shipments, Memos of detained parcels (low value shipments) & submission of the same in Customs.
3. Co ordination with internal branches both for import as well as export Cargo that also includes coordination with International partners via email for escalations.
4. Sort Inbound, Outbound packages & Bagging of the same to International & domestic service centers.
5. Processing Cargo for exports to be connected to various airlines by Air through Courier mode in a time bound manner.
6. Getting the export commercial volumes connected to UPS freighter.
7. Auditing paper works of export courier shipments to ensure that all the paper works for the shipment are cleared through customs & Security check at the Cargo.
8. Cross checking the collections with the couriers and solving all queries regarding the same via mails.
9. Generating Weekly & Monthly Reports & looking after the dispatches.
10. Coordinating with the Customer for delivery & Pickup.
11. Coordinating with Internal Departments for the connection of shipments in a timely manner.
12. Wholly responsible of delivery 100% for the day and coordinating the same with the service providers in a cost affecting way.
13. Wholly responsible and to update the management / internal teams for the operations performance.
14. Responsible of having team meetings every morning and to enthusiast and bring up the energy in service provider before they leave the premises.
15. Coordinating with Internal Departments for the connection of shipments in a timely manner.
16. Wholly responsible of delivery 100% for the day and coordinating the same with the service providers and also cost saving for the Co.
17. Wholly responsible and to update the management / internal teams for the operations performance.
18. Responsible of having team meetings every morning and to enthusiast and bring up the energy in service provider before they leave the premises.
1. Updating customers with all Status of deliveries as well as giving them the best service such as delivering the consignment as per contract norms.
2. Daily Operations & Processing Invoices and uploading the same in to the system.
3. Generating Weekly & Monthly Reports & looking after the dispatches.
4. Coordinating with the Customers for arrangement of daily delivery and pickup.
5. Updating internal customers as well with all the information required.
6. Checking overall performance of the operations daily and updating the same to the higher management.