Asst. Manager
Dnata
Total years of experience :6 years, 11 Months
Maintaining overall Budget with Actual Company billing., Making Invoicing on daily basis., Send monthly statement for Client, Analysis the call data and sent to management team., Maintaining Individual Process Dashboard Weekly & Monthly., To submit on regular basis a set of reports to the management and head of departments (Weekly, Monthly, Quarterly.) while checking and auditing the results., Design reporting formats to provide accurate information in a clear and concise manger. Produce and support existing reports and processes., Coordinate with client for collected outstanding balance payment., Coordinate with BDM & Sales team for achieve sales target on weekly basis., Working with the corporate team with their day to day Analysis., Creation of Internal & External Presentations Weekly & Monthly.
10 Jan '08 to 14 April '2012
Sr. Executive MIS with Religare Technologies Ltd, Noida
Key Deliverables
Analytical Skill
* Mantling & Automate overall Budget with Actual Company billing.
* To submit on regular basis a set of reports to the management and head of departments (Weekly, Monthly, Quarterly.) while checking and auditing the results.
* Design reporting formats to provide accurate information in a clear and concise manner. Produce and support existing reports and processes.
* Prepared more MIS Tools and Mini Access Database for different department.
* Prepared automated Master-sheet which generates Auto-Weekly report using VBA, Excel.
* Prepared automated Schedule Adherence Datasheet using VBA, Excel.
* Analysis the report CHT & AHT as well as Wrap Time Login Time.
* Working with the corporate team with their day to day Analysis.
Process Management Skill
* Creating & Maintaining MIS for all Process.
* Maintaining Individual FTE wise Daily Productivity Report.
* Creation of Internal & External Presentations.
* Coordinate with team member and maintain weekly review for process.
* Maintaining Individual Process Dashboard Weekly & Monthly.
* Data sorting & NDNC with in14 days tat.
* Handled Recruitments according to the Process Requirements.
* Other responsibilities include, report automation using macros in MS Excel, and communicating with clients to ensure proper operations.
Client Servicing
* Creating Ad-hoc reports as required by the client within the given time line.
* Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by analysing of reports timely.
* Concentrate on Line of Business: - Treat inputs as a request from the client and outputs as an order going to the client.
* Coordination with customer and different depts. regarding escalation.
Team Management
* Handling a team of 8 MIS Executives.
* Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
* Maintaining performance of the team and conducting rapid checks on the work completed by each individual on daily basis to ensure utmost productivity.
* Framing work direction & plan for team members after assessment of their capabilities.
Making reports from Sage CRM & Dialer Avaya, C-Zentrix & Altitude.
* Creation of Daily, Weekly & Month End Reports.
* Generating Pivot table and chart.
* Making DCR file.
* Upload data on dialer.
* Taking backups of data.
The Highlights
* Start my career as MIS Executive in 2008 & achieved "Star of the Month" title in starting 3 months.
* Promoted as Sr. MIS Executive in this company & haled whole MIS Team.
From May '06 to April '07
Team Member (Quality Controller) in SBI Card Process with GE-Money on behalf of AOK In House Services Ltd. Gurgaon
Key Deliverables
* Co-ordinate with branches to resolve the issues and disburse them.
* Quality checking of Authorized files & Ecs & PDC's chq's & Ecs mandate form.
* Sorting out the discrepancies on daily basis & marking HOLD MIS for the same to branch on regular basis.
* Bachelor of Arts from Delhi University in the year 2009.
* Higher Secondary from CBSE Board (Delhi) in the year 2005.
* Senior Secondary from C.B.S.E Board (Delhi in the year 2003.