Vishal Puri

 Proactively interact with credit card customers and provide tailored solutions to meet their credit needs.
 Convert needs into opportunities by promoting TD's credit card products to existing customers and thereby serving them with the best solutions and guidance.
 Gather and analyze customer data to identify potential opportunities in their financial profile and use persuasive communication to provide legendary experience to customers while following policy and risk procedures and act in the best interests of both customers and the bank.

 Created machine learning models using Python (Keras, Scikit Learn) to build a web based application for Supply Chain which predicted the best mode of transportation, estimated freight cost and expected delay in arrival of international shipments and deployed it using Streamlit.
 Collected and analyzed historical departure and arrival time of domestic and international flights using SQL; used seaborn, plotly and Power BI to visualize patterns, built various supervised machine learning models to predict delays in flights; tested and improved model effectiveness and efficiency using grid search.
 Parsed rocket launch data from SpaceX API; web-scraped launch data from wikipedia; wrangled and explored data using Pandas and SQL; visualized data using Folium and Dash and built machine learning classification models to predict the successful landing of SpaceX rockets for relaunch.

 Efficiently handled 20% higher call volume within a time constrained environment to resolve technical issues and provide exceptional service to customers.
 Consistently delivered a satisfaction score of 85% and rated as one of the best performers in the team.
 Proactively analyzed call data to identify the most common issues and showcased findings and recommendations to management to improve process design and customer care.

 Successfully managed a team of 25 full-time and part-time associates.
 Effectively handled the store’s e-commerce operations, which experienced a 400% surge in daily demand due to the COVID-19 lockdown.
 Consistently maintained client satisfaction score of 90% and reduced average dispensing time by 50%

 Led multiple cross-functional projects and managed 20+ direct and indirect reports from finance, procurement, pricing, production, IT, transportation and marketing departments.
 Utilized SQL to extract and analyze sales data from multiple database, used Power BI to create dynamic dashboards to support senior leaders in making strategic marketing decisions (e.g. expanding into 3 new foreign country markets).
 Responsible for financial planning and analysis for exports division, used SQL to retrieve, manipulate and analyze history financial data, performed detailed budgeting and variance analysis and developed extensive financial evaluation models.
 Managed and monitored cash flow and working capital of a 6 million dollar P&L vertical, and developed strategies to optimize account receivables and payable.
 Conducted cost-benefit analysis to identify inefficiencies in supply chain, set up plan to remove redundancies and managed to reduce supply chain cost by 8%.
 Effectively liaised with foreign-trade regulator, custom houses, authorized dealers, and other supply chain stakeholders with 100% consistent resolution of disputes involving withheld shipments/documents.

 Planned, prepared, and taught finance courses at one of India’s top 10 private universities. Developed course outlines, syllabus, and materials to define learning outcomes and evaluation criteria.
 Collaborated with other professors in research projects using SPSS and in aligning course activities, with the program’s broader strategic objectives, current trends in the field of study, and emerging trends in education.

Conducted various financial analysis including discounted cash flow (DCF) models, working capital and weighted
average cost of capital (WACC) analysis.
 Developed new financial models and improved existing financial models, especially comparable company models
and M&A transaction models.
 Researched companies and industries using Capital IQ and Bloomberg terminals and created pitch book
benchmarks.