Administrative Associate
Indian Institute of Management
Total years of experience :6 years, 7 Months
Exam Management:
• Schedule exams, allocate rooms, and arrange invigilators.
• Manage exam materials: print papers, purchase resources, and upload files online.
• Administer exams: send instructions, collect answer sheets, and report issues.
• Maintain all exam-related records.
Administrative Expertise:
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of
organizational objectives.
• Received, sorted and directed incoming mail to maintain good communication channels.
• Planned office events by reserving venues, communicating schedules and coordinating setup.
• Prepare reports, presentations, and documents (proficient in office software).
• Anticipate needs and proactively solve problems.
• Build strong relationships and foster a positive teamwork environment.
• Boosted workshop productivity: Set ambitious targets, analyzed data to optimize workflow, generated insightful reports for data-driven decisions. Supervised and delegated tasks to employees to meet key productivity targets.
• Exceptional customer service: Communicated effectively, resolved concerns promptly, achieved high satisfaction. Increased customer loyalty by working to resolve any customer issues and maintaining positive interactions.
• Technical expertise & cost savings: Identified faulty parts, secured warranties, streamlined parts management (procurement, delivery, maintenance), ensured fast warranty part dispatch.
• Strong financial management: Processed bills meticulously, maintained detailed files, ensured accurate records, meticulous control of finances.
• Fast-tracked insurance claims for 2018 flood-damaged vehicles, achieving record processing times and earning a management award for exceptional customer service and efficiency.