Assistant General Manager- Product Support
Action Construction Equipment Limited
Total years of experience :30 years, 2 Months
• Sales forecasting and formulation of sales policies to boost the machine, spare sales through Dealer Network.
• Carried out the Preventive maintenance, Breakdown maintenance and overhauling of equipments at customer site/factory.
• Strategic planning for all equipment Operation and maintenance of all Customer sites
• Warranty claim management, product standardization, Production Planning and tracking the KPI’s.
• Formulation and implementation of Management policies at Ground level.
• Formulation of business plan and its strategic implementation.
• Inventory management through JIT, ABC analysis and MIN MAX level.
• Pan India Dealer Network Administration and appointment of New Dealers.
• Carried out the Technical training for dealer, customer and Company employees.
• Contract management under CMC/AMC and survey of new customer/market.
• Equipment Hiring Management and explore the new customer/market.
• Commercial Negotiations in material buying and selling with corporate customers.
• Sales forecasting and formulation of policies to boost the spare sales through Dealers and pricing of spares.
• Development and purchasing of spares through local and overseas Vendors.
• Formulation and implementation of Process Improvement policies and guideline.
• Cost evaluation and Cost benefit analysis for newly developed products.
• Performance review and development of service team skills through appraisal.
• carried out 5S, Kaizen, and PDI. Forecasting and allocation of Plant Budget.
• Sales Negotiation for Scrap items, repairing of warranty failures assemblies.
• Crisis Management, SOP implementation, resource development, Product support and Recruitment of technical workforce.
• Implementation of TPM, TQM, Team building and history sheet of all equipments.
• Carried out the Safety audit and fulfill the compliances related to safety.
• Logistic management, technical documentation, and Product sales/marketing.
• Fault diagnosis, report preparation and taking step to prevent future failures.
• Implementation of new techniques to reduce the time in repairing/overhauling.
• Cost estimation for equipment major overhauling/repairing and refurbishment.
Team size- Service Managers - 06 no’s, Service Engineers - 195 no’s, Service technicians - 62no’s, Dealers -62 no’s, Vehicle fleet strength - 3500+
Achievements: Spare sales increase more than 40% in comparison last year.
Improvement in customer satisfaction index from 70% to 98%.
Cost saving through development/localization by 20% in comparison of last FY.
Improvement in service revenue by 25% in comparison of previous year.
(Total Strength of Eqpt.-180, Manpower-380, Monthly budget- 6.5 Lac USD) \n \nJob Profile: \n1. Strategic planning for Management of all transport vehicles and equipments. \n2. Compliance to Company HSE policies and procedures. \n3. Project cargo handling including transportation of all types of machinery and loads. \n4. Interfacing with clients in respect with material/load deliveries. \n5. Strategic planning of Preventive maintenance and breakdown maintenance of all Fleets & equipments. \n6. Optimum utilization of Fleet, Shop Floor activities engineering related and implementation of best engineering practices. \n7. Management of Engineering spare parts, Vendor development, Inventory control and stock control. \n8. Setting targets for technicians and their regular appraisal, Training of technicians and Operators - on the job training (OJT) and performance evaluation. \n9. Emphasis on cost reduction, Cost optimisation, Budgetary Forecasting & control. Monthly and yearly maintenance cost Tracking & analysis. \n10. Breakdown maintenance, overhauling of equipments, MIS reporting, fault diagnosis & analysis. \n11. Uptime data, fuel efficiency and maintenance cost tracking for all Equipment. \n12. Health checks audit of Transport Fleet and equipment and implementation of Daily checks and Preventive checks. \n13. Purchasing of Machinery, time bound project execution, material handling and stores management. \n14. Worked on ISO 9001-2000 & 14000, 5S, Kaizen, ERP & Quality systems. \n15. Management of complete logistic, warehousing, team management, operation and transport function. \n16. Insurance and Insurance claim settlement of all fleet and equipments. \n17. Administration of Transport documents and records. \n18. Management of Transport and workshop staff including security and drivers. \n19. Vehicle tracking through GPS \n20. Recovery of breakdown vehicles from field. \n21. Waste material tender execution. \n22. Civil work and maintenance planning and execution.
Job Profile:-
1. Management of all transport vehicles and utility equipments.
2. Compliance to Company HSE policies and procedures.
3. Project cargo handling including transportation of all types of machinery and loads.
4. Interfacing with clients in respect with material/load deliveries.
5. Strategic planning of Preventive maintenance of all Fleets & Utility equipments.
6. Optimum utilization of Fleet, Shop Floor activities engineering related and implementation of best engineering practices.
7. Management of Engineering spare parts, Vendor development, Inventory control and stock control.
8. Setting targets for technicians and their regular appraisal, Training of technicians and Operators - on the job training (OJT).
9. Emphasis on cost reduction, Cost optimisation, Budgetary Forecasting & control. Monthly and yearly maintenance cost Tracking & analysis.
10. Breakdown maintenance, overhauling of equipments, MIS reporting, fault diagnosis & analysis.
11. Uptime data and diesel/ton and maintenance cost tracking for all Equipment.
12. Health checks audit of Fleet and Utility equipment across the country and implementation of Daily checks and Preventive checks.
13. Purchasing of Machinery, time bound project execution, material handling and stores management.
14. Worked on ISO 9001-2000 & 14000, 5S, Kaizen, SAP-R3 & Quality systems.
15. Management of complete logistic, warehousing, team management, operation and transport function.
16. Insurance and Insurance claim settlement of all fleet and equipments.
17. Administration of Transport documents and records.
18. Management of Transport and workshop staff including security and drivers.
3. Worked in “Coca Cola India.” Dasna, Ghaziabad (U.P) as “Team Leader”- Fleet & Utility from June 2004 to March 2008.
Responsibility:-
To improve and monitor yield of CO2, High Speed Diesel, and Furnace Oil.
To carry out Maintenance of Ammonia Refrigeration system(640 TR), Air compressors 7 Bar and 40 Bar, 750 & 325 KVA Cummins DG-set, Boilers(4T and 5T), Air Handling Unit, Cooling towers, Hydrant system, Daewoo Forklifts, Tata Trucks, CO2 Bullets, Chilling Plant, Air Conditioner’s, Water Treatment Plant and ETP.
To execute various Capex and Energy Saving projects.
Achievements:-
1. Improved the CO2 yield from 52 % to 68 % & boiler efficiency from 80 % to 88% by improving condensate recovery system, controlling blow down, maximizing operating pressures and developed boiler efficiency monitoring system.
2. Developed Air compressors and Ammonia Refrigeration efficiency monitoring system.
3. In Repair, Breakdown & Scheduled maintenance cost reduction approx.18%/annum & Breakdown Time reduced from 14% to 1% and hence UP time increased by 13%
4. Winner of SME (Subject Matter Expert) award in Northern Region for the year 2005.
5. Auditee for the Global Safety Audit - Utility Department.
OVERSEAS EXPERIENCE:-
4. Worked in Golden Auto Engineering Company Ltd. a Division of Sona Group of Industries, Lagos Nigeria, as “Transport Manager” from June 2003 to May 2004.
Machines & Equipment handled: -
Mercedes Trailers 1924, Van 508, Trucks 911, 1213, 1117, Cars 280SE, Man Truck 15-192, International Trailers 4212, Trucks FL-80, FL-60, Leyland Trailers 1924, Mitsubishi Truck Fuso, van L-300, Peugeot 504, 404, Pick-up, 504, 406, 306 cars, 504 Station Wagon, N.B.B Saloon Car 2.0 SLX, Toyota Camary Car 2.0 SE, Forklifts-Mitsubishi FGC20K, FDC20K, Datsun, Komatsu, Massey Ferguson Tractors, & Utility Equipments.
Achievements:-
- In Repair Breakdown & Scheduled maintenance, cost reduction approx.15% & Breakdown Time reduced from 18% to 3% and hence up time increased by 15%/annum.
Experience in INDIA:-
5. Worked in “Coca Cola India Ltd.” Dasna, Ghaziabad (U.P) as “Maintenance Officer”- Fleet & Utility from Jan 2002 to May 2003.
Machine & Equipment handled:-
Daewoo Forklifts G20S-3 & G20E-3, Tata Trucks, D.G Set Kirlosker Cummins 325 & 715 KVA, Boilers Thermax 4 & 5 Ton, Air Compressor of Ingersoll-Rand working pr. 7 bar, 40 bar & Plant equipments etc.
Achievement:-
Winner of “Northern Region Achiever Award” for Excellent Performance in 2002.
6. Worked in “Daewoo Motors India Ltd”, Greater Noida (U.P) as Engineer - Engineering Services From March 1996 to Jan 2002.
Machines & Equipment handled:-
Daewoo Forklift D20S-3, D30S-3, D50S-3, D70S-3, D20E-3, Diesel & Battery, Tong Myung Forklift Battery, Godrej, Voltas Forklift Diesel driven, DCM Toyota Canter, Jost Tow Tractor, Tong Myung Tow Tractor, Matiz, Cielo & Nexia car.
Achievement:-
Winner of “Golden Award “At Plant level for the excellent performance.
7. Worked in “Grasim Industries Limited”, Birla Gram Nagda (M.P) as Assistant Automobile Engineer in Industrial Transport from June 1994 to Feb 1996.
Machines & Equipment handled:-
Earth moving equipments- L&T Poclains, Terex Loaders, BEML Dozers, Forklifts Godrej & Voltas Diesel driven, Ford, Eicher, Massey Tractors, JCB loaders & Ashok Leyland Dumpers.
Achievements:-
Winner of “Quality” Award at Plant level
Certificate awaited
M.Tech in Mechanical Engineering and Specilization in Thermal Engineering.
B.Tech in Mechanical Engineering
MBA in HR & MKTG
Diploma in Automobile Engineering