Manager Business Operations & Corporate Strategy
Cognizant Technology Solutions
Total years of experience :9 years, 7 Months
Cognizant Technology Solutions Senior Consultant, Corporate Strategy and Retail Domain Mar '12 - Current
• Enterprise Transformations for Cognizant Corporate Leadership Team
o Reported to the Office of the CFO of Cognizant Technology Solutions for Program
Management of One out of the Five 2015 Enterprise Strategic Initiatives (SI) comprising 4
work streams- Process, People, Technology & Change Management
o Aligning business and IT strategy and planning through Program Management of
Enterprise wide Performance Management tool with drill down capability modeled on
Balanced Scorecard
• Requirements elicitation from all Business units (17) and corporate functions via
extensive workshops along with researching external reports like Gartner for industry
standard metrics
• Identification of Key Metrics and KPIs, metrics definition, thresholds, targets and benchmarking against Best in Class for these metrics.
• Developed Use Cases for Analytics driven insights for lead indicators in KPIs
• Change Management and product socialization with all business units in the company
• Conceptualized, Designed and rolled out Operational and Strategic scorecard to be
used by CXOs and Business Unit Heads for business reviews ( 3 months of Excel
version followed by roll-out in Enterprise Performance Management platform)
o Handled reporting, overall governance, facilitated forum for interaction with Business Units-
Responsibilities Operations and other relevant stakeholders ( Finance, Academy, Admin services, Strategic
Planning, Human Resources, IT, Delivery Excellence), conducted periodic status reviews & other stakeholder meetings where ideas for solutioning, innovation and improvement are shared
o Built effective Governance templates and conducted BU assessment, action plan and goal
sheet reviews with BU operations and reviewed these with the CFO and Business Unit
Leaders
o Program Management of Enterprise wide initiative to reduce dependency on home grown tools and move to corporate tools as part of Organization development and Transformation
o Analysis of existing incentive plan and restructuring of the same in line with KPIs for incentive
payouts for BU Operations leaders
o Analyzed and provided solutions to process improvement initiatives like unidentified SGA costs and Reserves management
• Business Transformation process mapping for a major discount retailer in USA
o Delivered accurate, fact-based and real-time definition mapping & business transformation rules
governing KPI, Reports and Dashboards consisting of drill down capability
• Process blueprinting initiative for a major discount retailer in USA
o Process Blueprinting to depict End-to-End interactions and work flows between all systems
relevant to Pricing and Promotion Functionality according to business scenarios
o Identified bottlenecks and improvement areas for pricing and promotions functionality and identified in-depth functional scenarios for testing
• Received Appreciation Award and cash prize from the CFO, Cognizant Technology Solutions, for stellar
performance in the preparation of the balanced scorecard aimed towards driving business performance
improvement across different BUs in the organization
• Successfully rolled out two sprints of Enterprise wide Performance Management tool to 7 Industry
Achievements Verticals and 7 Service Delivery Business Units
• Built online community in in-house social network to drive usage of Enterprise wide Performance
Management tool
• Enterprise Productivity improvement by implementing process improvement fixes and developing
corporate tools to reduce dependency on home grown solutions and laying the base for Shared Services within organization
Vice President-PR, IIM Indore Toastmasters' club 2011-12
• Created club Facebook page, produced club newsletter, involved in developing website roadmap and design for club
• Operations Management consulting for Piramal Healthcare Ltd. a client in the Healthcare industry 2011
o Identifying areas for yield enhancement in tablet manufacturing setup of the company
o Identifying optimal method of resource allocation and possible improvements in rate management
• Winner, Entrepid- Business Strategy Simulation Game at IIM-I Management Fest Ahvan '11- 1st among 368 participants 2011
• Winner, Branded- Marketing Quiz, IIM Indore-1st among 50 teams 2011
• Among Top 3 teams from Campus selected to attend first NHRD National Student Conference 2011
OTHER INTERESTS & ACTIVITIES
• Learnt and performed Carnatic music for four years; Pencil Sketching and oil painting is a hobby and have also won awards in it
• Debating (Toastmasters' club member), quizzing, writing blogs & articles, doing social work are other interests
Yahoo! India -Product Management Intern -Domain Match (DM) Apr '11 - June '11
• Analyzed user search intent & user experience design studies & made recommendations for engineering
team
IT Strategy & • Conceptualized new methods for building up search string taxonomy using semantics
Business
Development • Executed Competitor Analysis for the Industry and prepared report of observations of new trends in SEO
• Co-created Five Year Strategic Vision Document for DM and created a Balanced Scorecard for the team
• Created Project Requirement Documents for two upcoming products in the Domain Match Industry
PROJECTS & PAPERS
• Brand Management consulting for RealSimpleEDU a client in the mobile app space
2011 o Creating customer based profiling, market gap analysis and identification of product development features
o Generating promotional activities using zero budget, development of brand logo and Facebook promotions
Core Team Member, Quiz Club, IIM Indore 2010-11
• Successfully conducted and organized quizzes at IIM Indore; designed online Quiz event i-Rising for Ahvan '10 events
EXTRA CURRICULAR ACTIVITIES AND ACHIEVEMENTS
Cognizant Technology Solutions Associate-Projects, Insurance Domain Feb '06 - Jun '10
• Worked as Incident Manager & Lead, interfacing between senior managers, clients & business managers
• Handled deliverables of 10 mainframe applications as technology lead for support & maintenance modules
• Initiated & implemented Knowledge Repository system-Wisdom Tree, as part of best practices
Responsibilities
• Conducted interviews, technical and business training sessions for new members
• Worked in core development for over 2 years closely involved in all aspects of SDLC
• Implemented query optimization that helped reduce costs by bringing down batch run time by 4 hours
• Received highest performance rating for the year 2009-2010 and 2007-2008
• Recipient of Appreciation Award while working in a fifty member team in 2007
Achievements
• Cognizant Certified Professional in LOMA 290 Insurance
• Module lead in one of the projects that was nominated for Project of the Year 2008, Final (4th Position)
INTERNSHIPS
• Seminar Paper on Ethical Hacking, later presented in college as part of best papers of the year 2004
POSITIONS OF RESPONSIBILITY
Core Team Member, Media & Promotions Committee, Indore Marathon '11- IIM Indore's flagship event 2011-12
• Successfully generated media partners in 3 newspapers, 1 radio-station, 1 multiplex & 1 mall
• Designed promotional events, created & promoted event Facebook page, generated content for website & newspapers
Executive Member, OGx-AIESEC IIM Indore 2011-12
• Identified and developed key contacts in overseas companies and AIESEC global members for overseas placement
• Recruited, trained and mentored junior team and designed the institute pitch document for companies
• Completed Master level certification of Certified Process Professional® program 2014
PGDM Electives: Advanced Marketing Research (SPSS), Marketing of FMCG, Brand Management, Qualitative Market Research, Supply Chain Management, Securities Analysis & Portfolio Management, Corporate Risk Management, Enterprise Systems & IT Strategy, Internet based Platform Strategy, Mergers Acquisitions & Corporate Restructuring Fixed Income Markets, Organization Change & Development
2005 B. Tech (CSE) N.S.S. College of Engineering, Calicut University 67.9%
2001 Class XII (ISC) Don Bosco, Park Circus, Kolkata 83.8%