Vivek Sharma

Provide strategic advisory services to emerging retail and QSR businesses, specializing in operational
turnaround, workflow standardization, and profitability enhancement.
Partner with stakeholders to design scalable business models, optimize supply chain logistics, and
implement robust loss prevention mechanisms.
Conduct comprehensive operational audits and deliver actionable insights to drive margin expansion and
elevate brand consistency across multiple locations.

The role of an Area Manager at DMart is a senior position responsible for the overall operations, performance, and management of multiple stores within an assigned geographic area, typically 4-5 stores. They act as a link between store operations and corporate functions.
Key Responsibilities
Store Operations Management: Oversee the day-to-day operations of all assigned stores to ensure smooth functioning, optimal staffing, and adherence to company processes and safety standards.
Inventory and Stock Management: Monitor daily perpetual inventory checks, coordinate with the Distribution Centre (DC) for timely stock delivery, and implement measures for pilferage control and loss prevention.
Financial and Vendor Management: Handle vendor payments, approve expenses up to a specified limit, and coordinate with external vendors and government officials for various store needs and compliance requirements.
Team Leadership and Development: Manage a large team (approx. 150 staff per store) by conducting performance appraisals, recommending promotions/transfers, facilitating training, and fostering employee engagement activities.
Customer Service: Address and resolve customer complaints, queries, and suggestions to ensure a high level of customer satisfaction and service.
Compliance and Administration: Ensure all stores adhere to statutory compliance requirements, manage necessary licenses, and coordinate with different functions for accurate and timely stock takes.
Strategic Planning: Monitor store performance, plan for festivals/seasons, and potentially be involved in media planning for stores during different periods.

Directed comprehensive regional store operations, establishing strategic priorities and enforcing rigorous
adherence to corporate compliance standards.
Spearheaded end-to-end inventory management and loss prevention strategies, instituting robust audit
mechanisms to drastically reduce shrinkage.
Catalyzed sales growth and margin expansion by mentoring store leadership on advanced merchandising,
assortment optimization, and superior guest experience.
Championed human capital development, driving recruitment, performance management, and capability
building for regional management teams.
Collaborated seamlessly across supply chain, merchandising, and finance departments to resolve operational
bottlenecks and maximize bottom-line profitability.

Area Manager work is diverse, focusing on store operations, staff management, customer satisfaction, and financial performance. They are responsible for everything that happens during their shift, acting as a leader and ensuring company standards are met.
Key responsibilities include:
Operational Excellence: Overseeing day-to-day store activities, ensuring cleanliness, safety, and sanitation standards are met, and managing equipment maintenance.
Team Leadership: Recruiting, hiring, training, and motivating team members, as well as creating schedules and handling employee concerns.
Customer Experience: Ensuring high levels of customer service, handling customer complaints with a sense of urgency, and ensuring product quality and consistency.
Financial Management: Controlling costs (food, labor, inventory), managing cash handling procedures, analyzing sales performance, and tracking profitability.
Inventory & Stock: Taking inventory, stocking ingredients, managing bulk product deliveries, and ensuring all products are available.
Marketing: Participating in local store marketing activities and implementing suggestive selling techniques to drive sales growth.
Compliance: Ensuring all company policies, procedures, and health/safety regulations (like HACCP) are followed 100% of the time.

Led high-volume regional operations across a matrix of outlets, driving daily store performance, strategic
staffing, and uncompromising brand compliance.
Cultivated high-performing, customer-centric teams through structured talent acquisition, comprehensive
coaching, and standardized leadership development.
Engineered impactful process improvements in inventory and operational cost controls, successfully
eliminating waste and bolstering regional profitability.
Partnered strategically with supply chain and quality assurance teams to orchestrate seamless distribution
and sustain rigorous food safety compliance.
Leveraged data-driven insights from store-level KPIs to formulate corrective action plans and inform
executive-level strategic planning.

A Dominos managers work is diverse, focusing on store operations, staff management, customer satisfaction, and financial performance. They are responsible for everything that happens during their shift, acting as a leader and ensuring company standards are met.
Key responsibilities include:
Operational Excellence: Overseeing day-to-day store activities, ensuring cleanliness, safety, and sanitation standards are met, and managing equipment maintenance.
Team Leadership: Recruiting, hiring, training, and motivating team members, as well as creating schedules and handling employee concerns.
Customer Experience: Ensuring high levels of customer service, handling customer complaints with a sense of urgency, and ensuring product quality and consistency.
Financial Management: Controlling costs (food, labor, inventory), managing cash handling procedures, analyzing sales performance, and tracking profitability.
Inventory & Stock: Taking inventory, stocking ingredients, managing bulk product deliveries, and ensuring all products are available.
Marketing: Participating in local store marketing activities and implementing suggestive selling techniques to drive sales growth.
Compliance: Ensuring all company policies, procedures, and health/safety regulations (like HACCP) are followed 100% of the time.