Asst HR Manager
Lime Tree Cafe & Kitchen
Total years of experience :15 years, 7 Months
• Responsible to Manage & organise all HR Formalities, liaising with the HR Manager or Managing Partner directly for approvals where necessary.
• Support Recruitment Manager & Managing Partners in preparing & handling all company employee contracts and complete recruitment cycle until the employee On- Boarding.
• Manage and complete employee On-Boarding and Exit formalities.
• Responsible for handling all PRO formalities & correspondence, to ensure all Visas related tasks are completed in a timely manner, monitor all costs involved.
• Lead & manage accurately the company HR system that includes processing and maintaining relevant employee work permits.
• Maintain accurate staff files, ensuring all relevant documentation are maintained as soft and hard copies.
• Review employee competencies in liaison with the Line Manager and articulate succession planning.
• Responsible to handle all relevant company documents such as establishment cards and trade licences and maintain their timely renewal.
• Maintain and Monitor the leave accruals status and ensure they comply with the set policies.
• Record and action all disciplinary issues. Liaise with HR Manager for any disciplinary issues identified to be raised to the department Manager for action - follow up to ensure appropriate action is taken
• Review the Time & Attendance logs of colleagues and highlight and take corrective action on any discrepancies.
• Prepare the monthly payroll, overtime and leave salary and assist the Finance department for Payroll processing and salary dispersal.
• Ensure the managing partners are updated on timely manner on the overall department functioning, and employee status via various report generated.
• Handle all company uniforms for all departments
• Maintaining accurate stock inventory records, with set minimum levels so that re-ordering is done in time. Ensure budget is followed for annual purchasing
• Responsible for overseeing laundering & issuance to staff lockers where applicable.
• Address any employee grievances and act on them within the preview of the organization.
• Strategize the yearly Manpower requirement and Manpower budget.
• Overall responsibility of man power planning, recruitments, compensation plan and H R policies.
• Developed the induction programmes for the new recruits
• Developed and implemented the performance appraisal system for the company and co-ordinating it with other line managers.
• Identifying the training needs, developing training programs to ensure constant learning and development of employees.
• Key responsibility in implementing disciplinary policies and actions in consensus with the management team
• Developing the exit process for the employees.
• Lead and managed a team of 20 through the various administrative and operation functions of the hospitality organisation.
• Acted as the one point contact for all Customer based interaction for all Hotel operations to ensure seamless Customer Interactions and Customer delight experiences.
• Thorough knowledge of Opera, Fidelio and Micros as Point of Sales for streamlining operations.
• Handled all cash, credit card, foreign currency transaction for the guest.
• Assisted the Reservations Manager and the Sales team with the Hotel reservations operations and coordinate with the various Leisure, Corporate, Travel agent and conference reservation, GDS bookings.
• Monitor Cash, Credit card and credit transaction and settlements
• Prepare the department for various audits like TBEM & TPAM for each financial year
• Guest Profile database management
• Generate various month to date reports and year to date Fiscal reports for the department (GSTS, KPI, Complimenatry room report, etc)
• Key responsibility for all customer engagement programs to create customer delight experiences
• Part of the team of guest services team who caters to all guest requirements.
• Act as a one point contact for all guest interactions.
• Successfully completed cross exposure training in Human Resource Management In Madinat Jumeirah
• Highest scorer of the Mystery Audit survey done in the month of June 2011in Burj Al Arab
• Nominee for the Level Seven Award In Burj Al Arab
• Nominee for the Rising Star Award In Burj Al Arab
• Successfully completed the Magnums Butlers Training by Ms. Josephine Ive at Burj Al Arab, 2011
• Part of the team of guest services team who caters to all guest requirements.
• Act as a point contact for all guest interactions.
• Fulfilled to role of Night auditor and conducted the day end process for the hotel.
• Highest Scorer for Mystery Audit survey done at the Gateway Hotel Ernakulam.
• Star of the year Award Holder at the Gateway Hotel Marine for the year 2010
• Master Level certificate holder for employee assessment at the Gateway Hotel Ernakulum for the year 2010
• Certified Task trainer for the Front office department to ensure new colleagues is trained to the hotel operation standards.
Post Graduate in Business Administration Major in Human Resources and Marketing
Graduate in Hospitality and Tourism Management Diploma in Hotel Management