Assistant Division Manager – Foodstuff & General Merchandise Section
ITOCHU Corporation
Total years of experience :8 years, 9 Months
1-Importation & Local Sales:
* Increased the local sales volume of imported Fluff Pulp with 50%.
* Increased the local sales volume of imported Super Absorbent Polymer with 25%
* Increased the local sales volume of imported Vegetable Oils with 35%
* Handled the whole sales& marketing plan for imported Frozen Chicken.
* Handled the whole sales plan for imported Tissue Jumbo Rolls.
2- Marketing:
* Conducting periodical marketing surveys for different types of food & Hygiene products as well.
* Conducting country analysis before selling any new imported product in the Egyptian market.
* Reporting such country & market analysis to our head office in Singapore.
3- Shipping & Logistics:
* Revising all shipping documents received from our principal office in Singapore before sending them to the client.
4- Banking Procedures:
* Following up with the new banking regulations which affect the importation processes,
* Revising the L/C issued by the clients before sending it to our head office in Singapore.
* Preparing regular reports about the decrees and regulations of the Central Bank of Egypt, and following up
the updates of the foreign currency situation in the local market.
1- Offering our overseas clients with a variety of choices to choose the best fresh products that suits their needs, in terms of product specifications, overall costs, shipping turn-around time, and in accordance with their countries’ regulations.
2- Negotiating the contracts terms and prices with our “pre-selected” suppliers from the different countries, and negotiating the full contract & payment terms with the importer (our end-consumer).
3- Managing all the transaction steps from door-to-door. This is through the close coordination with our freight forwarders, and passing through the co-ordination with the third-party logistics companies, large retailers and manufacturers. This is in order to closely control the packing, transportation, warehousing & distribution of the shipment, and until the shipment reaches safely (and on time) to its final destination.
4- Ensuring that the shipment complies with the importer’s country rules, especially that we mainly work in the FMCG & perishable goods (fruits & vegetables), which require special treatment in terms of quality requirements, uncut “cold-chain” shipping conditions, & documentations.
5- Overseeing the movement of the shipment between the supplier’s country, and the importer’s country.
6- Ensuring shipments move smoothly through the complicated global supply chains while juggling everyday supervisory & follow up duties, and updating the clients whenever appropriate.
7- Handling arrangements for freight shipments in a timely and cost-effective manner, and making sure to track freight movement and to communicate any delays to the customer in order to maintain his trust, confidence, and his satisfaction as well.
8- Continuously looking for opportunities to find lower-cost carriers and faster shipping routes. Moreover, In the event of shipment disruptions, working on developing contingency plans with enough flexibility to resolve issues with parties, taking into consideration their different time zones.
9- Maintaining healthy working relationships with all our internal & external stakeholders like clients, vendors and government agency representatives, and keeping in contact with customers in order to build strong rapport, develop goodwill and address issues. Also talking with current and potential vendors such as trucking companies, shipping carriers and customs brokers, and also renewing contracts or switching to companies that may provide better service or charge a lower price.
Assistant Manager, CitiService department
*) Handling my corporate clients’ portfolio service related requests, complaints, & inquiries in a professional manner and carrying out the account management task for these accounts.
*) Working closely with all other relevant bank departments to carry out the promised services to our clients with the appropriate service quality that would maintain and keep up our clients’ satisfaction and therefore, their loyalty.
*) Managing the corporate clients’ portfolios and monitoring the deposits and withdrawals transactions conducted in each client’s account.
*) Following up with the returned statements by calling the accounts holders of these statements to check their addresses details and their availability for another trial for delivering the returned statements.
*) Reporting to the CitiService manager all regular reports and keeping him updated with all performance and service issues.
Prestige Relationship Manager, retail branches division.
*) Handling all prestige customers’ service related complaints in a professional manner and carrying out the account management task for these accounts to maintain its status as prestige active accounts with the minimum balances required.
*) Working closely with all other bank relevant departments to carry out the promised services to our clients with the appropriate service quality, that would maintain and keep up our clients’ satisfaction and therefore their loyalty.
*) Conducting and maintaining open discussions with the team members and receiving their feedbacks about the workflow, the problems they face, and their suggestions for resolving them and this is on a daily meeting basis.
*) Managing the prestige clients’ portfolios and monitoring the deposits and withdrawals transactions conducted in each client’s account, and working on maintaining an increasing rate of balances for these accounts.
*) Ensuring the delivery of the monthly bank statements through receiving a report from the delivery service company about the delivered and non-delivered bank statements. Moreover, following up with the returned statements by calling the accounts holders of these statements to check their addresses details and their availability for another trial for delivering the returned statements.
*) Forecasting the increase in the prestige clients’ portfolios for each month, and working closely with the team members to achieve it and this is through a monthly planning, and following up weekly on the achievement of this plan.
*) Reporting to the sales and service manager all regular reports and keeping him updated with all performance and service issues.
* Working in the call center department since it was a basic office for receiving the complaints, till it turned to be a well-developed call center with more than 300% increase in the number of working agents for various shifts.
* Handling clients’ requests and complaints in the relevant time manner.
* Retaining the existing bank clients, and taking retention actions to each case separately according to its details.
* Managing and supervising the junior branch customer service bankers.
* Carrying out the entire typical customer service branch tasks, whether for retail or corporate clients.