Product consultant.
American Express ( Amex )
Total years of experience :16 years, 3 Months
• Interacting with customer by telephone or in person to provide detailed information American Express charge card's benefits & features.
• Meeting prospective clients in order to sign Amex application, as well as gathering their documents.
• Planning work schedules timetables. This may involve working with the area sales team or discussing future targets with the area sales manager.
• Achieving (and if possible exceeding) annual sales targets.
• Building and maintaining positive working relationships.
• Follow-up for collection of payment.
• Identify and resolve customers’ concerns.
• Prepare presentations, proposals and sales contracts.
• Present and sell company products and services to current and potential clients.
• Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling.
• Making presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Presentations may take place in medical settings during the day or may be conducted in the evenings at a local hotel or conference venue.
• Organizing conferences for doctors and other medical staff.
• Building and maintaining positive working relationships with medical staff and supporting administrative staff e.g. Receptionists.
• Managing budgets (for catering, outside speakers, conferences, hospitality, etc).
• Marinating and keeping detailed database of all contacts.
• Achieving (and if possible exceeding) annual sales targets.
• Planning work schedules and weekly and monthly timetables. This may involve working with the area sales team or discussing future targets with the area sales manager. Generally, medical sales executives have their own regional area of responsibility and plan how and when to target health professions.
• Member of the customer service team in the call center which is responsible for receiving customers’ calls and handling any complaints that customers have.
• Turning customers’ complaints to opportunities by up selling existing products and services.
• Complete knowledge about the products and services the company offers and having the ability to provide information about any inquires that customers have over the phone.
• Proposing the best package of services the best meets the customer needs.
• Recording all transactions that took place during the calls on the appropriate logging system.
• Present and sell company products and services to current and potential clients.
• Prepare presentations, proposals and sales contracts.
• Identify and resolve customers’ concerns.
• Follow-up for collection of payment.
• Provide on-the-job training to new sales employees.