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Wael Elsenousy, Senior Technical Support Engineeer

Wael Elsenousy

Senior Technical Support Engineeer

Alhamrani Universal Company

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Electronics & Telecommunication
Experience
17 years, 9 Months

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Work Experience

Total years of experience :17 years, 9 Months

Senior Technical Support Engineeer at Alhamrani Universal Company
  • Saudi Arabia - Jeddah
  • My current job since March 2007

Responsible for providing technical support duties for the ATM Maintenance Service Operations. Provide 2nd level in-depth technical field support and assistance to Service Engineers in need. Responsible for analyzing weekly and monthly report of Worse ATM Machines and provide permanent solution to what is causing the problem to include customer’s ATM site visit. Assists in the project development process and investigates ATM related electronic hardware and software failures as directed by the Service Operation Manager.

IT Administrator at Egyptian Russian University
  • Egypt - Cairo
  • September 2006 to February 2007

The basic responsibilities are:

•staff training and support
•software installation, maintenance, and upgrading
•hardware installation, maintenance, and upgrading
•research and troubleshooting
•routine network administration and maintenance
•network documentation
•database supervision

Education

Bachelor's degree, Electronics & Telecommunication
  • at Cairo university
  • May 2006

Specialties & Skills

Electronics
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System Administration
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Engineering Support
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Problem Solving
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Customer Service
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Human resources & communication skills certified
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Computer Hardware & software Maintenance
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FCE british council certified
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Microsoft Office software & the Internet
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2D graphic programs (photoshop,illustrator...)
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Technical support Automated teller machines
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IT administrator
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Languages

English
Expert
French
Intermediate
Italian
Beginner

Training and Certifications

FCE Certificate (Certificate)
Date Attended:
November 2002
Valid Until:
December 2002
ATM troubleshooting (Certificate)
Date Attended:
October 2008
Valid Until:
October 2008
Communication Skills (Certificate)
Date Attended:
July 2004
Valid Until:
July 2004
Software & Hardware Diagnosis for new tellers devices (Certificate)
Date Attended:
April 2012
Valid Until:
April 2012

Hobbies

  • Chess,Traveling,swimming,internet and football.