Senior service planner
SIG Combibloc Obeikan
Total years of experience :18 years, 10 Months
From service order creation to customer invoice
Maintain Engineers planning
From Spare Parts ordering to shipment at customer site
From Equipment ordering to shipment at customer site
Customer training
System improvement: Tools & Process
Recruitment and Selection
Employee Relations: strengthening the Manager-Collaborator relationship, employee engagement and resolving conflict.
Compensation and Benefits
Compliance with labor and employment laws
Training and Development
Handling three markets: Tunisia, Morocco, Algeria:
First line support for End Users
Train End Users
Define End User training requirements and competence
Continuous improvement (support and implement monthly releases)
Monitor process performance
Drive change management and process engagement
Solving key root causes & adopting best practices
Ensuring the compliance with global process
Follow the KPI
Handling three markets: Tunisia, Morocco, Algeria:
Identify and assess new sources of supply
Review or update supply practices in accordance with new or changing environmental policies, standards, regulations, or laws
Initiate and lead cost-saving initiatives
Negotiate and manage contracts
Audit, monitor and manage supplier performance
Handling Maghreb (Tunisia, Libya, Morocco & Algeria) from project creation to close project in R3 :
Create and parameters project in R3
Issue purchase orders
Manage logistics, preparation of commercial documents, document legalization to get the goods from the supplier to the end customer
Creating Sales orders, invoices
Material movement and service receipts in SAP
Project control until close project
Coordinate between finance, project managers and technical service
Coordinate between Market Company, TPS, TPX & Customer
Maintain monthly meeting with project managers & finance
Support Project Manager with project Management work (planning in R3, project parameters in R3, project control…)
Ensure process compliance and month-end accounting activities for projects
Ensure my role as Super User Project Coordination (Conduct end-user trainings, support and coach End-users, solving issues fully and timely, secure respect of process)
Conduct end user trainings, support and coach End-users in project Management
Initiate and lead monthly project reviews
Receive goods / services
Invoice customer
Coordinate between finance, project managers and technical service
Maintain monthly meeting with project managers & finance
* May 2010 - presently :Tetra Pak Maghreb
Position: Tec base super user for Maghreb
Business: Processing
Main responsibilities:
Coordinate installed base with Cluster
Create customers, installed base and sites
Ensure that Tec Base is updated by all users
Train new users
Daily management
Managing Human Resources
Monthly and annual Reporting to the management team
Handling customer claims