Wail Khaled

Running the 900 Park new project built to run the world cup operation November 2022
till Present
* Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for providing service.
* Responds quickly and proactively to employee's concerns.
* Provides proactive coaching and counseling to team members.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Ensures and maintains the productivity level of employees.
* Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded. Ensuring Exceptional
Customer Service.
* Provides excellent customer service.
* Serving more than 4000 persons during each service period.
* Responds quickly and proactively to guest's concerns.
* Understands the brand's service culture.
* Ensures that all employees, team leaders and managers understand the brand's
service culture.
* Sets service expectations for all guests internally and externally

Responsible for all the food and beverage operations, which includes
all culinary, restaurant, beverage and room service operations. Oversees guest and
employee satisfaction, maintaining standards and meeting or exceeding financial goals.
Demonstrates knowledge and proficiency of all applicable food and beverage laws and
regulations. Develops and implements business plan for food and beverage. CORE
WORK ACTIVITIES Developing and Maintaining Budgets
* Develops and manages all financial, employee engagement and guest satisfaction
plans and actions for Food and Beverage departments.
* Maintains a positive cost management index for kitchen and restaurant operations.
* Utilizes budgets to understand financial objectives. Leading Food and Beverage Team
* Manages the Food and Beverage departments (not catering sales).
Manages all day-to-day operations. Understands employee positions well enough to
perform duties in employees' absence.
* Oversees all culinary, restaurant, beverage and room service operations.
* Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for providing service.
* Responds quickly and proactively to employee's concerns.
* Provides proactive coaching and counseling to team members.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Ensures and maintains the productivity level of employees.
* Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded. Ensuring Exceptional
Customer Service.
* Provides excellent customer service.
* Responds quickly and proactively to guest's concerns.
* Understands the brand's service culture.
* Ensures that all employees, team leaders and managers understand the brand's
service culture.
* Sets service expectations for all guests internally and externally.

Constanta-
Mamaia- Romania)