Tech. Operation Supervisor
Yusuf Bin Ahmed Kanoo Group Of Companies - Saudi Arabia
Total years of experience :14 years, 1 Months
Proactively involve in looking after the equipment preventive maintenance program in western region (Yanbu &
Rabigh Industrial Areas).
Proactively ensure to keep the equipment up to operation at clients site.
Supervise the technicians and there scheduling of jobs.
Proactively ensure to focus on
High Utilization of equipment
Reduce Maintenance Cost
Zero Customer Complaints
Taking care of issues related to rental operation, equipment management, utilization report, invoice
submission, technician deputation at following clients’ site.
YANPET (Petrochemical Industry) - Joint venture between Sabic & Exxon Mobil
NATPET (Petrochemical Industry)
MADA GYPSUM COMPANY
ATTM (Advanced Metal Industries Cluster & Toho Titanium Metal Company Limited
Al Majdouie Holding
Jotun Saudi Arabia
Proactively involve with the vendor for the jobs that requires locally within the territory.
Proactively involve in part inventory management to keep the parts available for the fleets operating in
western region.
Supervise the rental operation (technically and administratively) for Yanbu & Rabigh.
Proactively involve in looking after the equipment preventive maintenance program kingdom wise.
Proactively ensure to keep the customer profile & its fleets population up to date by SM and PSE’s visits and by
directly engagement with customer.
Proactively engage in generating the business opportunities of aftersales service (Parts, Lubricants, Service
Agreements & Rental Equipment).
Supervise the activity for Machine Inspection (360 Deg Inspections, Technical Analysis Level 1 Inspections),
throughout the kingdom by dealing with Product Support Engineers (PSE).
Engage with PSE regarding customer visit for quotation approval related to services, parts, and lubricants so
the machine can be repaired on timely basis.
Supervise the customer visit plan of PSEs in order to serve customer on timely basis.
Supervise the Service Operations as an acting Service Manager
Ensures about the implementation of product improvement program through service department by
manufacturer’s guidelines for supporting our customer.
Involves in the correspondence of OEM (Manufacturer) in terms of Product Support, Technical Inspection level 1
reports, Customer Supports.
Handling the warranty issues kingdom wise from execution to approval.
Handling troubleshooting operations by Hyundai Diagnostic Tool (HCEDT) and Cummins Diagnostic Tool
(Insite).
Involves in Part Analysis by handling Hyundai and Cummins Online Tools.
GCRM PORTAL (Hyundai)
QUICKSERVE (CUMMINS)
Product Support & Service Representative Current Job
Working as a product Support means providing support to customer issues related to
Komatsu Earthmoving equipment.
Looking after all the issues related to Komatsu Earth Moving equipment about parts &
service.
Direct sales of Aftersales products (parts, service, lubricants, service agreements etc.) in
the assigned territory and ensuring adequate market coverage
Prepares daily visit plan (requires liaison with parts counter) and ensures that visits are
made in a planned manner.
Ensures repair and parts quotations are sent timely and followed up.
Regularly interacts with guests to inquire about product performance and offers assistance
in resolution of all queries.
Promotes secured payment terms and ensures timely collection of receivables
Assistant Manager Maintenance (Mechanical) Feb 2013 till Feb2014
Parts Analysis and Procurement before scheduling the Major, Inframe & Topend
Overhauling.
Execute Daily, Schedule & Un-schedule (Breakdown) maintenance for engines (Diesel &
HFO), compressors (Air), pumps (Steam & Water) & purifiers (Lube Oil & HFO)
Hot & Cold work documentation prior to maintenance.
Team Management for assigning the maintenance, communicating team & management.
Daily report preparation for maintenances performed activities for meeting with DMM &
SMM.( i.e. Managers)
Prepare the Maintenance Plans on MS Project.
IMS Update for the parts consume during the maintenance.
Update the CMMS software for the jobs that performed & selection of the jobs.
Worked with DMM & SMM.
Planning & Maintenance Engineer Sept 2012 till Jan 2013
Scripted the maintenance schedule (Preventive, Periodic, Or Predictive, Breakdown and
Corrective) on MS Project to picture the time duration of the equipment upkeep.
Associated with the customer relationship concerning about the equipment’s health.
Associated with the vendors for the procurement & repairing jobs.
Parts Analysis for the equipment from CWS (Corporate Web Security) sites like for
Cummins (Quick Serve), Cameron & Ajax.
Worked Closely with Operation & Maintenance Manager.
Product Support Engineer Apr 2010 till Aug 2012
Section 1 (Service Department):
As a Service Trainee Engineer executed the maintenance activities of Caterpillar engines
(GAS & DIESEL) as a team member in house or at site.
Extracted the Troubleshooting, product specification, Product Assembly & Disassembly
guides from SIS- Service Information System (Caterpillar CWS site) and conducted the
toolbox talks prior to maintenance jobs among the team members.
Maintain the Workshop documentation and overhauling documentation.
Section 2 (Product Support Department-ENGINES & MACHINES):
Part Analysis & part sales of Caterpillar Engines and Machines, Olympian Engines,
Perkins engines, FG Wilson Engines of both Gas & Diesel from CAT Online tool
o Power-Net CAT
o Dealer CAT
o Technical Marketing Information.(TMI)
o Application Support Centre.(ACS)
o Internet Sales Application.(ISA)
o Engine Order Management Portal.(EOMP)
o Service Information System.(SIS)
o Compass(Olympian and Perkins)
Implemented safety work environments on the workshop & fields by thoroughly
implication of safety documents like PPEs documents, Vehicle checklist documents, Tools
checklist documents etc.
Implemented Contamination Control Program at the ware house (parts storage house) &
during the overhauling (From Disassembly to Assembly Phase).
Provided the Product and Application support literatures to Service Department & Part
Department from Caterpillar Online Support regarding Machines and EPG equipments.
Communicating with Principal (Caterpillar) for technical support and guidance in
application support for all CAT Equipments.
Part Analysis of Caterpillar Machines from SIS
Preparing Caterpillar Machines Configuration and Offers for Customers via Feature Based
Configurator (FBC) tools.
Documentation of engine and machine management.
Worked with Workshop manager, Field Service manager & Product Support Manager in all
aspects of Product Support Plan (PSPs) and Product Improvement Plans (PIPs).
Primarily worked for application in machines namely;
o Wheel Loaders
o Hydraulic and Wheeled Excavators
o Track Type Tractors(TTT Or Dozers)
I GOT BACHELOR DEGREE IN MECHANICAL ENGINEERING
THIS IS MY HIGHER SCHOOL EDUCATION
THIS IS MY SECONDARY SCHOOL EDUCATION