Tech Lead
PWC
Total years of experience :13 years, 5 Months
Looking after the installation, maintenance and troubleshooting network equipment to include routers and switches, perform fault and problem management to ensure services are maintained according to the levels defined
•Reviewing the network operations and conducting fault rectification for all technical problems; addressing & resolving all issues related with performance to ensure maximum network uptime
•Handling the maintenance of network servers including file servers, VPN gateways and intrusion detection systems as well as desktop computers, routers & switches
Coordination:
•Working as member of the team involved in handling preventive maintenance to adjust, maintain & improve network performance and investigate security issues & root causes of system failure
•Coordinating with multiple external vendors for support, SLA and POC of new technologies
Installation and Configuration:
•Configuring and managing Firewalls and Security appliances in HA Configuration and Cisco/Net Gear/HP Switches
•Installation and configuration of Cisco switches including 2950, 3500 and 3750 series switches
•Responsible for design, setup and configuration of complex wireless networking that supports open or secured access and the ability to support voice and video applications
Role:
•Taking care of global/domestic projects/customers day to day Security Operations (SOC), Implementation, and Designing.
•Managing firewalls (Palo Alto, IPS/IDS, NIPS, Checkpoint- GAIA, PV-1, VSX, Cluster XL, VSX, VSYS, and VRRP - High Priority, Juniper, SRX/SSL, Cisco ASA, Palo Alto, Fortigate, Cisco ACE and F5 BIG IP etc).
•RP and FP Bluecoat proxy day to technical operation.
•Managing Cisco Routers and Switches (2900, 3850, Nexus 5k/7k/9k).
•Working on routing protocols EIGRP, OSPF, BGP etc.
•Designing, Implantations and operations.
•Managing IPD/IDS
•Managing shift operations which includes change management, incident management
•Managing implementation, migration, integration and network designing.
•Working on infrastructure upgrades, implantation, migrations, decommission, integration projects
•Working on engineering and implementing security solutions for the clients
•Working on internal and Client ticketing systems and tools(ITSM, BMC, EM7, JIRA, Brouha, Arcsight etc)
•Working on new builds of various vendor installations and managing project related calls
•Managing Incident, change and P1 related bridge calls
•Co-coordinating with various device vendors like Checkpoint, Juniper, Fortinet, Cisco and Palo Alto
•Handling Escalations related to incidents and changes
•Working as a SME for shared customers and performing primary SPOC for technical and non-technical queries.
•Coordination with various ISP for any internet related issue i.e. ISP down, new configuration, any change into existing circuit.
•Managing end to end connectivity and ensure the service level achievement as per agreed SLA
Technologies on Objectwin Technology Pvt Ltd Payroll,
Network
Role:
•Aligning and scaling IT infrastructure (Firewalls, blue coat(proxy SG), Servers, Storage, LAN, WAN, Data Centres) to meet organizational goals and objectives
•Hands on experience to work in multiple firewalls environment and networking devices/tools.
•Managing all the administration tasks that belongs to Windows Server (2003. 2008 2012), IIS (6.0, 7.0), Microsoft SQL server (Standard, Enterprise, Developer, web based)
•Driving IT Service Management vendors to ITIL best practices with clear tracking to SLAs and metrics
•Managing and setting up IT Infrastructure of New Delhi, Haridwar Office and connectivity among branch offices in India
•Handling AMC T&C - for servers, Routers, Switches and other IT hardware
•Involved in data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed
•Driving Ticket Deep Dive and develop strategies for improvement. Work to make Service Desk the single source of truth and service delivery channel for IT
•Monitoring and managing phone queue (participating in escalated calls as needed)
•Planning and implementation of Internet and intranet services of customer with in SLA
•Ensuring SLA/SLO/OLA as agreed in SOW
•Working on Data Center Support Implementation/Design/Maintenance/Monitoring as well as standard i.e. ISO 1900:200, 27001, ITSM, ITIL & IEEE
•Looking after tickets management using tools (Remedy, Maximo, HP NNMi (Network Monitoring Tool) IT helpdesk & service management)
•Managing of Virtual Machine infrastructure and VMware architecture
•BCP and Disaster Recovery Setup design and implementation
•Leading the Infrastructure Team, to diagnose and resolve infrastructure problems and set architecture within Infrastructure Portfolio, Manage operational and capital Infrastructure budgets with ITS Manager, Allocate work, do capacity & contingency planning
•FMS & AMC Management services.
•Managing servers in multiplatform as window, Linux, UNIX, ubunto based environment.
•Understanding of PCI DSS Compliance & ISMS Compliance
•Day to day operational management of SAP, ERP, SQL, oracle etc.
•Network Architecture and design implementation
•Carrying out device (NAS, TSM, Q-NAP, and SAN) making rules and installation, troubleshooting and configuration
•ACL, STP, VLAN, IPSec, GRE, SSL Vpn’s, VTP(site to site, tunnel interface) and IP security
•WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, and HDLC)
Knowledge of MPLS, Point-to- Point, RIPv2, IGRP, EIGRP, OSPF, BGP-4, EGP, SNMP (V1/V2/V3)
Highlights:
•Played a key role(SPOC) in data centre migration activity before target date, training to Technical Team of ITIL as well as process enhancement
•Achieved highest uptime of all IT infrastructures through monitoring and control of efficient functioning of the IT Services Team
•Instrumental in ticketing/call logging tool implementation and making it operational live
Network Security
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from
courses: CERTIFICATIONS •ACE – Palo Alto •Palo Alto Networks Certified Network Security Engineer (PCNSE) •CCSA - Checkpoint •CCSE – Checkpoint •Certified ITIL – v3 (foundation) •Robotic Process Automation(RPA)