Walaa Issa, Health Insurance Specialist

Walaa Issa

Health Insurance Specialist

Union insurance company

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Insurance and Risk Management
Experience
11 years, 4 Months

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Work Experience

Total years of experience :11 years, 4 Months

Health Insurance Specialist at Union insurance company
  • United Arab Emirates - Dubai
  • My current job since November 2017

Hired for Policy Issuance and Confirmation of business/policies team.
❖ Promoted to new business-quotation Underwriter:
• Coordinated large case underwriting.
• Prepared underwriting reports and updated insurance forms. Reviewed new and renewal business requests in order to determine insurability based on corporate guidelines and standards.
• Trained new and existing agents on underwriting standards.
• Ascertained that all file documentation complies with underwriting and authority level standards and passes all audits.
• Prepared insurance documents (policy documents, Summery sheet, cover confirmation, manual invoices, certificates, endorsements, schedule, etc).
• Assessing background information on the client, studying insurance proposals, Calculating the risk, Deciding how much should be paid out

HR trainer for contact centers at du Telecom
  • United Arab Emirates - Dubai
  • My current job since May 2016

HR Trainer for contact centers (du university project)

Train Captain *Stewardess* at IMS
  • Saudi Arabia - Riyadh
  • July 2011 to July 2013

• Driving of APM train in non-fully automatic mode.
• Wellbeing and safety of the allocated APM train and passengers.
• Customer Service in APM trains and stations.
• Acting in accordance with procedures and guidelines, safety rules and policies.
• Reporting errors, missing items, breakdowns and irregularities.
• Petty maintenance of equipment in main line and at stations.
• Making sure that all safety and emergency equipment are valid and on board the APM trains and at stations.
Being able to provide first aid, handling and controlling crises as well as firefighting

Representative of car Accidents Department at Al Ahleya
  • United Arab Emirates - Dubai
  • June 2008 to August 2009

Key Responsibilities:
 Receipting and servicing customers.
 Data entry of insurance policies.
 Following with customers and insurance agents.
 Reporting.

Education

Bachelor's degree, Insurance and Risk Management
  • at American University in the Emirates
  • May 2017

• Bachelor of business Administration in Insurance and Risk Management Degree. • Completed Hospital and Healthcare Management as elective courses in college. • TOFEL Certificate • General Certificate Secondary Exam, United Arab Emirates, 2009 (Average: 93.9%).

Specialties & Skills

Service Learning
Wellbeing
Staff Training
Healthcare
Presenter
communication and persuasion
trainer and instructor
designing
presenter
Attention to detail
Highly focused
Oriented

Languages

English
Expert
Arabic
Expert

Training and Certifications

contact center (du University) (Training)
Training Institute:
du
Date Attended:
October 2016
stewardess (train captain and hostess and technicia (Certificate)
Date Attended:
January 2013
Valid Until:
May 2013
First Aid (Certificate)
Date Attended:
June 2012
Valid Until:
July 2012
( first line response t eam technician (FLRT (Certificate)
Date Attended:
June 2012
Valid Until:
September 2012

Hobbies

  • designing
  • horses and horse riding
  • style and fashion
  • drawing and peotry
  • Reading