Technical Support
AIMS
مجموع سنوات الخبرة :8 years, 5 أشهر
Arab Information Management Services- Kuwait.
Ministry of Justice Project - (
Administer general SCCM daily administration.
Create and administer advertisements, programs, collections, and custom reports in SCCM.
Troubleshoot failed SCCM deployments and SCCM health issues.
Provide extensive troubleshooting in the installation and configuration of SCCM; diagnose SCCM desktop deployment
Manage and administer SCCM client health, including the process of getting clients healthy.
Perform general SCCM administration and troubleshooting.
Monitoring and Manage SCOM.
Second level Support with Active Directory Team include Group Policy.
Migrate Primary Domain Controller and additional Domain Controller for each Site to 2016.
Support end-users with IT-related problems in a responsive and service oriented manner.
Setup, management, and maintenance of IT-related equipment.
Monitor backup jobs and ensure high level of completion success rate.
Planning and implement network, servers, and firewalls.
Assist the IT director with project work to grow the technology infrastructure of the organization.
Management Exchange Mail Server 2013
Assist with the troubleshooting, installation, and implementation of systems.
Ensure data integrity with regard to our fixed asset inventories.
Develop and Maintain information architectures (data, application, and network) ensuring the system is on-line daily.
Maintain hardware and software maintenance agreements to ensure integrity of Operations processes.
Responsible for Diagnosing & Resolving Hardware, Software & End Users Problems.
Create and Manage Standard Desktop Images for Employees Based On Job Function Reducing.
The Time Required to Install Appropriate Software On a New PC by Copying the Appropriate
Image to New Computer's Hard Drive Instead of Loading Individual Software Applications.
Acting as The First Point of Contact for All IT & Technical Queries.
The Rollout of Software Updates and Patches.
Investigate Specialist and Complex IT Support Issues.
Communicating with Third Party Technical Specialists.
Configuring and Managing Backup & Restore Procedures.
Maintaining A Wide Range of Computer Hardware and Software Programmers.
Identifying & Reporting On the Budgetary Implications of IT Projects and Upgrades.
13.Provide Secondary Support for LAN Administration.
14.Responsible for Allocating Work to Junior Staff and Induction Training for New Staff.
15.Deploying New Hardware, Server Backups & Evaluating New Software & Security Risks.
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