Workshop Team Leader
Aston Martin Kuwait
Total years of experience :7 years, 3 Months
Responsibilities:
• Managing and supervising the work done in the workshop regarding scheduled maintenance and repair of Aston Martin vehicles.
• Supporting technicians in carrying out correct diagnosis of the issues in the vehicles and accordingly preparing cash and warranty estimates as well as communicating the status to the service advisors.
• Reporting quality issues in vehicles to the factory as well as seeking technical support via the ‘Spotlight’ platform.
• Staying in close communication with factory engineers regarding issues related to vehicles, diagnostic procedures and workshop / parts manual.
• Carrying out quality checks of the vehicles once the jobs have been completed and ensuring customer concerns have been resolved.
• Responsible for the quality of the work done by the technicians and their trainings and submitting regular reports to the Service Manager.
• Undergoing all relevant trainings from Aston Martin Academy, online and in-person (in UK).
Our Bosch Car Service workshop enjoys all the support of Bosch, the leading supplier of original automotive equipment. With our unique abilities we offer repair and service facilities for all makes of vehicle with a special focus on European vehicles such as Audi, Porsche, BMW, Mercedes, Volkswagen, Land Rover, Maserati etc.
Responsibilities:
• Managing day-to-day operations of Bosch Service Workshop, Quick Service and Bosch reception.
• Supervised the transition of Bosch Service system to newly installed CDK Autoline Drive DMS and responsible for its smooth operation in its early phase.
• Receiving customers’ vehicles for maintenance/repair, advising them and estimating the costs of the repair for their vehicles.
• Responsible for the delivery of quality service to customers according to the given standards of Bosch.
• Processing warranty claims of Bosch spare parts in the Bosch Warranty system and ensuring payment in a timely manner.
• Responsible for managing the Bosch Service Centre in the absence of the Workshop Manager.
Overview: Working in KIA Service Support Team and responsible for technical correspondence with the principal company, KIA Motor Corporation (KMC) as well as handling technical issues related to quality and operation of KIA vehicles in coordination with all departments in KIA Aftersales and Sales Division.
Achievements:
• Reported 40 cases (55% increase from previous years) till date regarding quality issues in KIA vehicles to KMC which resulted in quality investigation and led to product improvement.
• Increased customer satisfaction by providing solutions to around 75 technical issues in KIA vehicles by communicating with KIA Technical Hotline.
• Successfully managed 6 warranty and technical audit visits from KMC as well as from parts manufacturers and suppliers.
• Launched KIA Customer Visual Guide (KCVG) software to be used for customers in service reception and successfully trained service advisors on its usage.
• Digitized the PDI by launching Global PDI Monitoring System (GPMS) software and conducted training for PDI staff on its usage.
• Successfully completed the training for "Autoline Drive" from CDK Global as Workshop Supervisor as the company transitioned onto the Autoline Drive DMS.
• Increased workshop revenue by completing around 20 recall and TSB campaigns (Technical Service Bulletin) from KMC for various vehicle models before expiry date.
• Conducted various training sessions from time to time for service and workshop staff regarding TSB repairs and ensured the parts availability for smooth operation.
• Assisted the workshop technicians from time to time in vehicle diagnosis using the KIA Diagnostic Software (KDS).
• Assisted the workshop floor on 2 occasions in the absence of a Team Leader by overseeing vehicle maintenance and repairs done by a team of 7 technicians.