IT Sales Manger
Redington Gulf
Total years of experience :21 years, 0 Months
• Handling and manage HP and Acer in Qatar.
• Manage and handling all major retailers & channel partners.
• Managing & maintain better relationship with the principle.
• Fulfill role as a member of the Sales team in servicing clients and meeting individual and team sales targets.
• Communicates with other departments and management to resolve problems and expedite work
• Provide forecasts and other sales planning information to management.
• Manage Apple, Oppo Smartphone, I-Life and handling all major retailers &channel partners.
• Lead contract negotiations and close deals involving all parts of the organization.
• Cooperate with the sales staff and handle with different customer’s service issues.
• Fulfill role as a member of the Sales team in servicing clients and meeting individual and team sales targets.
• Communicates with other departments and management to resolve problems and expedite work
• Managing & maintain better relationship with the principle.
• Provide forecasts and other sales planning information to management.
Achieve the individual agreed quantitative sales targets for different products and services.
•Manage Lenovo Smartphone and handling all major retailers & channel partners.
•Lead contract negotiations and close deals involving all parts of the organization.
•Impact new markets with our competitive prices and valuable services.
•Handling the complete sales life cycle activities from approaching clients till the closing of deals and
delivery of goods sold.
•Advise dealers and distributors on policies and operating procedures to ensure functional
effectiveness of business
•Follow up with the logistic team during arranging, packing, palletizing and delivering the goods to the clients.
•Provide support to the sales team and source answers as necessary on all products, services and systems.
•Keeping accurate records of discussions or correspondence with customers.
•Provision of accurate and timely reports as required by management teams.
•Communicates with other departments and management to resolve problems and expedite work
•Manage the sales promotions; focus on offers, high margin products, Top Sellers, Incentive Schemes & the current Campaigns.
• Prepare and develop accurate monthly forecasts, sales inventory levels and order points by analyzing
previous period’s data.
• Marketing & selling mobiles of all brands (Sony, HTC, Samsung, Motorola, IPhone, Blackberry and Nokia).
• Handling Etisalat and DU Telecom Company’s in UAE (operation: SIM activation, Follow Up pending cases, customer service.)
• Holding weekly meetings to manage the sales teams.
• Fulfill role as a member of the Sales team in servicing clients and meeting individual and team sales targets.
• Represent company at trade association meetings to promote products
• Oversee the sales staff to ensure they are working effectively and efficiently, monitor team punctuality and develop higher levels of time keeping where required.
• Follow up with the logistic team during arranging, packing, palletizing and delivering the goods to the clients.
• Resolve customer complaints regarding sales and service
• Fulfill role as a member of the Sales team in servicing clients and meeting individual and team sales targets.
• Liaise closely between the Sales team and Sales and Marketing Manager to ensure effective communication and monitor the self development and training needs of the Sales team.
• Manage branches audit sheets and data entry operations.
• Drive customer service support team and maintain good relationship with customers.
• Handling Vodafone and QTEL Telecom Company’s in Qatar operation: SIM activation, Follow Up pending cases, customer service….)
• Communicate and implement channel strategies within the Sales team
• Induct new sales staff and check their work for accuracy
• Liaise with Accounts Team to chase any overdue payments and also authorize any on-line pre-payments.
• Ensure sales teams are trained on a regular basis to ensure maximum product knowledge.
• Negotiating the terms of an agreement and price.
• Identifying market opportunity and selling complete suite of solutions to new and existing clients
• Provide excellent level of exceptional customer service in the retail channel, demonstrating Axiom’s brand values at all the times.
• Handling Thuraya and DU Telecom Company’s in UAE (operation: SIM activation, Follow Up pending cases, customer service….)
• Investigating and solving customers' problems, which may be complex or long-standing problems that
have been passed on by customer service assistants.
• Issuing refunds or compensation to customers
• Analyzing statistics or data to determine the level of customer service the organization is providing.
• Developing customer service procedures, policies and standards for your organization or department.
• Meeting with other managers to discuss possible improvements to customer service.
• Training staff to deliver a high standard of customer service.
• Learning about the organization’s products or services and keeping up to date with changes.
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings
and attending courses
• Marketing & selling mobiles of all brands (Nokia, Sony Ericsson, Samsung, Motorola).
• Obtain maximum clients satisfaction and feedback and creating customer awareness.
• Cooperate with the sales staff and handle with different customer’s service issues.
• Provide after sales services and feedback for continuously improve the overall customer experience.
• Oversee the market regarding the future of numerous items to get an edge over the competitors.
• Send daily reports to the line manager regards to the sales progress.
• Responsible for market surveys regarding any retail updates related to (Price - Competitors devices lineup - POSM).
• Responsible for recruiting, training, supervising and appraising staff and negotiation with HR Service Agency.
• Oversee the sellout movement and stock and aging items, analyze sales figures and forecast future sales
• Dealing directly with customers either by telephone, electronically or face to face.
• Responding promptly to answer customer inquiries and resolve their complaints
• Keeping records of customer interactions and transactions as well as their comments and complaints
and record details of actions taken.
• Following up on customer interactions.
• Opening customer accounts by recording account information.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.