Waleed Alshammari Cert IA IFRS ACCA

• Built strong client relationships, which contributed to increased sales opportunities and improved customer retention through personalized
engagement.
• Implemented targeted sales strategies to acquire new clients and expand the financial product portfolio at Kuwait Finance House, resulting in
significant revenue growth.
• Exceeded quarterly sales targets by analysing customer needs and providing customized financial solutions.
Kuwait

• Supervised 140 employees in the outwork service center.
• Monitored maintenance requests and ensured timely delivery.
• Developed a new way using Excel to organize commissions for technicians, enhancing accuracy.
• Reduced customer wait time from 96 hours to 24 hours, sometimes even on the same day.
• found a significant number of complaints in the system, and I managed to reduce them to zero within 15 days.

• Achieved approximately 30% increase in sales.
• Handled payments Accounts payable and receivable.
• follow up with vendors and product team and logistic departments.
• Supervised Team performance.
• Worked on categorizing products, writing their names, and adding them to the system.

• Handled customer inquiries through digital channels such as email, live chat, and social media.
• Monitored customer orders and ensured timely processing and delivery.
• Collected customer feedback and recommended service improvements.
• Utilized ERP systems for invoice processing and order tracking.

• Handled inbound customer inquiries promptly, ensuring accurate information delivery that improved overall customer satisfaction.
• Resolved service issues efficiently, minimizing call duration and contributing to faster time-to-resolution.
• Maintained compliance with company policies and regulatory standards to uphold service quality and operational safety.
• Collaborated with team members to share best practices, enhancing collective problem-solving and service consistency.
• Utilized call management systems to document interactions, ensuring accurate record-keeping and facilitating issue tracking.
• Handled high volumes of inbound customer inquiries at Easa Husain Al-yousifi & Sons Co., resolving issues efficiently to enhance customer
satisfaction and retention.
• Handled high-volume inbound customer inquiries at Easa Husain Al-yousifi & Sons Co., delivering accurate information and resolving issues
promptly to enhance client satisfaction and retention.
• Managed high-volume inbound and outbound customer interactions, resolving inquiries efficiently to enhance client satisfaction and support
business retention goals at Easa Husain Al-yousifi & Sons Co.

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• Managed employee attendance, ensuring accurate and timely salary processing, including handling leave requests and medical documentation, and
maintaining comprehensive records.
• Supervised technicians workflow during client visits, ensuring high-quality service delivery, and coordinated appointment scheduling with clients.
• Ensured precise recording of all financial transactions by diligently managing invoices.

• Ensured compliance with food safety standards during product presentations to maintain quality and consumer trust.
• Collaborated with retail staff to optimize product placement, improving accessibility and enhancing shopper experience.
• Monitored inventory levels and coordinated restocking efforts to sustain product availability and support sales continuity.
• Follow-up with the purchasing department and invoices to ensure smooth financial operations.

• Coordinated scheduling and communication among departments to improve workflow efficiency and ensure timely completion of administrative
tasks.
• Managed document control processes to maintain accuracy and compliance with organizational policies and regulatory requirements.
• Directed vendor interactions and procurement activities to streamline supply chain operations and reduce operational delays.
• Established reporting protocols that enhanced data accuracy and facilitated informed decision-making by leadership teams.
• Prioritized and organized office resources to optimize team productivity and support seamless daily business functions.

• Maintained accurate records of student transactions, requests, and completed services.
• Supervised staff activities and monitored service quality to ensure customer satisfaction.
• Organized office supplies, printing materials, and resources to support uninterrupted operations.