Unit Head IT Support unit
ZTBL
Total years of experience :9 years, 8 Months
End User technical support to the branches accros the Bank .
Using ITSM as agent on 1st level support .
Dealing with all incidents and service requests in ITSM
Installation and configuration of facial attendance machines in the branches on managed infra.
Expert in Branch infrasture regaridnig passive cabling .i.e Internent cabling, electric cabling etc.
Configuration of H3C router and H3C switches .
Expert in IP Based cams configuration .
Expert in Computer Hardware troubleshooting and change necessary faulty parts.
Provide a technical support via phone, email and chat to resolve issues.
Supporting Branches for ID creation/Modification/relocation.
Resolution of Infrastructure issues of the branches.
Coordination with GSD for relocation / Shifting of the Branches.
Media Shifting on backup link coordination with IT Center if Primary Link Down Lodging Complaints to concern vendors for resolving the links issue, like Ptcl, Wateen, Multinet,
SuperNet & Mobilink.
Logging customer issues into ticketing software.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Providing technical support across the Bank (this may be in person or over the phone).
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Testing new technology.
Lead implementer in all ISD (Information system Division) projects in the Branches/field
Support in Deployment of H3C Network switches and router with coordination of external vendor (Wateen, .multinet, PTCL-VPDN, Click sat and Vsat).
Configuare/join availabe systems on bank domain.
Coordinate with retail operations, branches, units or any other concerned departments to resolve any customer problems, complaints and queries.
Resolve different quires of branches
Assist to Zonal Manager Operation
Update and restore Banking backup
Managing daily basis statements.
Training of Employees
Managing the Branch Operation
Assisting the Manager
Preparing Reports
Responsible for Achieving Branch Score in all perspectives like Customer, Financial and Learning.
Solving day to day customer request-RTGS, NIFT, DEMAND DRAFTS, handling
Handling Customer complaints
Crossing selling of other channel products of the Bank mutual funds, insurance, loans.
All Operational Activities in branch.
Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks.
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed.
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
Collaborate with heads of other units to develop best practices for successful banking operations.
Delegate tasks to members of the operations team.
My major Job Responsibilities includes:
•Software Maintenance and Software configuration.
•Configuration of VPDN and VPN on Laptops and PCs.
•Insatallation of ISA client to access Email server on VPDN line.
•Training of ERP-EBS Module to all zonal Branches and Officers.
•Restoration Of Banking Backup.
•Configuration official Email Address on MS outlook.
•Operate FOCS And DIMIS For Daily and Weekly Reports.
•Installation, Network sharing and Configuration printer and Scaner.
•Installing and configuring computer hardware operating systems and applications;
•Monitoring and maintaining computer systems and networks;
•Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
•Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
•Replacing parts as required;
•Providing support, including procedural documentation and relevant reports;
•Following diagrams and written instructions to repair a fault or set up a system;
•Supporting the roll-out of new applications;
•Setting up new users' accounts and profiles and dealing with password issues;
•Responding within agreed time limits to call-outs;
•Working continuously on a task until completion (or referral to third parties, if appropriate);
•Prioritizing and managing many open cases at one time;
•Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
•Testing and evaluating new technology;
•Conducting electrical safety checks on computer equipment.
My major Job Responsibilities includes:
•Worked at project Office 365.
•Configuration of MS Outlook
•Resolved the issue at user end .
•Migration of clients IBM Lotus to MS outlook.
•Provided PST file data to Clients.
•Worked on Server end.
•Conversion of NSF File to PST file.
•Worked on IP dresses.
Main Subjects are: Computer Networks Software Engineering Computer Graphics Computer Programming C++ Circuit Analysis
