Waleed Bin Afzal

• Manage Microsoft Dynamics 365 CRM of the company and other clients of the company.
• Analyze customer requirements and provide guidance as needed.
• Develop solutions using Microsoft Dynamics 365 CRM and manage integrations with other systems.
• Implemented Dynamics 365 CRM based solutions with CRM customizations and configurations for customers.
• To automate business processes with the help of Microsoft Power Automate.
• Developed customized workflows for Dynamics 365 CRM to automate processes for customers.
• Manage and developed new Power BI reports for Dynamics 365 CRM for different clients.
• Provide trainings of Dynamics 365 CRM customized features added on the requirements of the customer.
• Practice Agile methodology while working in a team implementing Dynamics 365 projects.
• Provide assistance in solving the pain areas of the business & provide CRM solutions.
• Manage and provide Office 365 services to customers.
• Develop websites and provide support in managing websites of the customers and make changes as per the requirements.
• Document changes made in applications and Dynamics 365 CRM for traceability.

• Work closely with business users and clients for requirements gathering and analysis and lead teams to build solutions tailored to business requirements.
• To implement Dynamics 365 CRM based solutions along with CRM customizations and configurations as per the requirements.
• To automate business processes with help of Microsoft Power Automate (Microsoft Flow).
• To manage existing workflows of Microsoft Dynamics 365 CRM and build new workflows as per the requirements using Microsoft Dynamics 365 workflows and Microsoft flows.
• Conducted end-user training for Dynamics 365 CE/CRM and documented user manuals for the end-users to facilitate them in learning and using the system.
• To manage and provide application support for payroll, ERP, planning applications to different clients of the company by contacting the relevant vendors of applications.
• To document issues reported by end-user in applications and resolve them.
• Lead teams of developers and work as a developer in a team to build web-based products as per client’s requirements.
• Create and manage existing complex stored procedures when required and manage SQL databases for different applications.
• Create and manage Web Apps in Azure App Services and deployments of web app through Visual Studio and FileZilla for FTP deployment.

• Took requirements and access technical complexity of applications.
• Work on .NET Platform and build some in house projects of the Company.
• Work on SQL Databases and Stored Procedures.
• Create new features in Company existing software by writing code in ASP.NET and SQL Server.
• Contributor in enhancing existing software of the company.
• Work on jQuery and Ajax along with ASP.NET.
• Two times consecutive Performer of the Month.