Head Teller / Branch Manager
Al Ansari Exchange co
Total years of experience :17 years, 10 Months
* Head Teller / Assistant Branch Manager from Jan 06, 2015 till Now. Responsible of:
- Creating team spirit among the branch staff, and train the new staffs to achieve the maximum turnover
- Ensuring employees are punctual and reporting absence and abnormality to Area Manager and HRD
- Ensuring Branch Staff comply and follow Internal Policy and Procedures
- Ensuring proper stock of the needful FCY and AED in the branch, and to sell the extra to achieve the
maximum profit to the company and the branch.
- Maintaining proper records on all file, plus the normal responsibilities as a teller.
** Teller / Dirham and Foreign Currency Cashier from May 17, 2010 till Jan 06, 2015:
Responsible of providing fast, excellent and error free remittances and foreign currency exchange
services from customers to the published timing of the branch in a very professional way. Respecting AML rules, policy and procedures of the company wherever applicable. Keeping the balanced cash according to opening and closing cash. Dealing with all customer complaints and find suitable solutions or informing and following up such complaints with Customer Care Cell in Head Office. Attending all telephone calls within three rings and giving currency rate/information as required by the callers. Respecting office guidelines of the company and always keep the counter, drawers tables and work place neat and clean. Collecting all supporting documents (Master document for remittance, copies of IDs / Trade license and invoices) for the transactions conducted and arranging them for filing as per the uniform filing system of the company.
***June, July and August 2014 - I have acted as a Compliance Analyst in AML Dept. :
Responsible for conducting regular surveillance on any unusual potential suspicious transactions or
customers and prepare CDD or STR reports if required. Following up and collecting the required
documents from the branches and from customers to satisfy our doubts and show the legitimacy of his
business or transactions. Replying to Police reports and request.
⇒ Data Entry Operator and Sales Coordinator (Direct Sales Dept.) in "Dubai Islamic Bank" from March 22, 2009 till March 2010. Responsible of Selling Credit Card, entering data and following up customers. Data Entry operator on "FinnOne" (Credit card department), responsible of managing documentation. Also responsible of Preparing MIS sales reports (daily & monthly)
Responsible of taking the order from the customer and taking the right amount of money, giving
the customer his change and finally to have the right balance at the end of my shift. Responsible of taking the orders on the phone, repeating the order to make sure that the order is right and solving all customers`
complaints. Following up all the delivery papers (the dispatching form, the grid section and the sales book) every day and also the periodic transaction comparison report every week and at the end of the month. Delighting guest, considering food safety, sanitation, guest and employee Safety. Receiving, testing and checking the daily and weekly orders from the main suppliers.
⇒ Data entry in "Informatique Co. for Information Technology" from (1/10/2005) to (31/01/2007). Responsible of registering and revising some official data on "Oracle Data Base" through a government project to count the agricultural lands in Egypt. Also to make sure that the original forms are not damaged.
ADDITIONAL PROFESSIONAL ACTIVITIES;
• Attended Anti Money Laundering, Counterfeit Detection and Advanced customer service Training.
• Customer service (helping the customer to place his order and to solve his complaints by using (LAST) method.
• Customer mania and customer satisfaction.
• Able to communicate at all levels with strong interpersonal skills.
• Capable of coaching and leading a team.
• Attending customer mania program and how to work together program.
• Positive attitude towards having a good suitable job where I can improve and add to my present skills and also to gain new skills in a good amount of enthusiasm.
• A Hard worker and able to built good relationships.
-Post Graduation Diploma in Special Education from faculty of education, Menoufia University, Egypt in "2007" with final grade "GOOD".
B.A. of Arts and Education department of English from faculty of Education, Menoufia University, Egypt in "May 2005" with general grade (Good 71, 86%)