Wholesale International Traffic Specialist Professional
Etihad Etisalat- Mobily
Total years of experience :17 years, 7 Months
• Responsible for international voice routing (IDD & Transit).
• Verifying updated voice prices for swap deals in ASCADE System before submitting the CR.
• Checking routing plans for any overflow that might occur during utilization of the capacity.
• Coordinating between commercial team and ITSC for any trouble tickets.
• Checking voice quality by arranging for tests.
• Managing any CLI issues by asking operations team to fix it then test it.
• Removing any carriers from routing plans in case they show low performance or bad quality.
• Conducting audit for loss scenarios that might happen during international calls and inform commercial team to fix it immediately.
• Executing any transit access requests for carriers wanting to send any traffic via Mobily’s network.
• Handling SMS-IW price negotiations and making CR’s for any destination that needs routing according to the best price available.
• Reporting SMS traffic regularly and checking the currents prices according to traffic volume and assessing its profitability to Mobily.
• Blocking any destinations that are proved to be sending SPAM SMS to Mobily’s network.
• Analyzing the traffic and responding to any SMS failure that happens.
• Responsible for contracts review, processing and signature.
• Filing contracts and making sure of delivery to counterparty.
• Receiving Purchase Requests “PR’s” and processing them.
• Contacting vendors to obtain proper price lists.
• Collecting offers from various vendors.
• Issuing Purchase orders “PO’s” and processing them with Finance Department.
• Processing the PO’s with vendors and collecting all necessary documents needed for payment.
• Supervising the items delivery and assuring that it is completed efficiently.
• Receiving request from departments for any project and starting the RFP process.
• Making sure all needed requirements are mentioned in the RFP.
• Posting the project online and inviting the vendor to submit their tenders.
• Scheduling the process of the project and announcing the dates of receiving the quotes and the dates of opening them.
• Participating with the committee of selecting the best vendor.
• Filing all of the documents after selection, like; Bank warranty and Letter of Award “LOA”.
• Managing all digital and social media platforms.
• Copywriting and content creation in English & Arabic.
• Managing PR aspects of communications digitally and circulation to public.
• Managing the corporate website, whether issuing and submitting RFP’s or prequalifying the vendors pitching for this project.
• Selecting the vendors that will be handling the media buying and briefing them on the creative requirements.
• Plan and execute all web, Search Engine Optimization (SEO)/ Search Engine Marketing (SEM), marketing database, email, social media and display advertising campaigns.
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies.
• Collaborate with internal teams to create landing pages and optimize user experience
• Evaluate emerging technologies and Data Analysis to improve digital platforms& initiatives and better understanding customer engagement.
• Develop and execute Corporate Digital strategy
• Develop and execute the Corporate Digital Marketing Strategy.
• Design, build and maintain our social and professional media presence based on the Corporate Communications Strategy.
• Conducting market research and gathering information on organizations.
• Selecting market research agencies for the purpose of gathering information and building data-base.
• Conducting field trips for Al-Khozama’s managed and owned assets to build reports.
• Visiting various hotels and facilities to build a better data-base on our competitors and their business models.
• Providing other departments with information and recommending offers based upon market trends and best practice.
• Creating an alliance program for loyalty to insure customer retention.
• Collaborating with other departments to build a solid employee loyalty program.
• Taking part in the transformation process of the company in order to reach best global practices for enterprise.
• Conducting CRM vendor selection process and providing management with recommendations.
• Coordinating with various departments through the implementation phase.
• Planning the business trips for the year and working at best to ensure company exposure in the market.
• Identifying the new players in facility management and real estate locally, regionally and globally.
• Handling corporate communications and PR tasks including internal and external communications.
• Handling the complete project of the district magazine with the vendor and internal departments which include; choosing articles, editing and providing the necessary material for them.
. Planning Business Strategies for expanding customer base
. Reviewing current prices and changing them according to business case and need.
. Form policies and methods of business conduct to ensure business continuity and smooth delivery.
. Meeting with clients at different levels to discuss current business partnership and raise areas that need improvement and addressing.
. Doing a lot of due diligence to understand the market and its dynamic changes.
. Reporting to headquarters of SABRE Travel Network’s top executive management team about business status and revenue.
. Coming up with strategies that are effective in business development.
. Managing a team of Account Managers who are responsible for all of the travel agencies accounts in Saudi Arabia.
. Sign agreements with travel agencies and start business partnerships.
. Calculate revenue and work progress and evaluate it according to KPS’s assigned by top management.
1- Planning International SMS Traffic routes and carriers
2- Negotiating SMS & MMS prices with service providers
3- Communicate internally & externally for the SMS & MMS testing and launching process
4- Reporting International SMS Traffic volume trends
5- Calculating International services revenue quarterly & annually
6- Signing new agreements for SMS-IW, MMS-IW, Signaling and Video telephony.
7- Analyzing traffic volume and comparing it customer behavior
8- Spotting Spam messages and eliminating it
9- Launching Application To Person Messaging Service for Mobily
10- Reducing the cost of messages be negotiating new price sheets with SMS Hubs
11- Participating in GSMA conferences globally.
• Negotiating and signing International Roaming Agreements.
• Handling SIM card delivery and data exchange.
• Planning and scheduling testing with operators for services.
• Signing Hubbing agreements with Hubs and roaming Services providers.
• Updating current roaming agreements.
• Contacting DCH for financial issues with Roaming Partners.
• Updating Fraud prevention Procedures to NRTRDE.
• Coming up with alternatives that would cut cost and increase revenue.
• Planning global services and footprint.
• Handling payments for patients.
• Booking appointments and medical services.
• Contacting insurance companies for approval on medical procedures.