Customer Support Representative
Confidential
Total years of experience :14 years, 4 Months
Worked with a Multi-National Company as a Customer support
representative.
. My main responsibilities included the following;
1- Preparing monthly reports and performance charts in Ms Excel
2- and Ms Word
3- Report to Facilities Manager and Operation’s Manager.
4- Day to day call logging on Concept500 (Citrix Application) and
5- sending daily performance reports to clients.
6- Preparing Planned Preventive Maintenance schedules for
supervisors.
7- Communication with clients and engineer’s for the elimination
of the problem
8- Providing back up of all complains to Engineer’s.
9- Preparing Material Issuances list in Excel.
10- Communicating with clients through Outlook and lotus notes
business application.
11- Preparing performance charts on monthly basis
12- Keep Records and maintain very effective filing system
Worked in Banque Saudi Fransi on Dalkia Project as Help Desk officer.
I have sound working knowledge of BMC Remedy Systems and Louts Notes.
My Main responsibilities on BMC Remedy was to handle the tickets assigned for Dalkia Projects including Opening/ Closing/ Follow up on the pending Job tickets/ Incidents
I am Working with as an Operations Coordinator. My key responsibilities include:
1- Manage and coordinate the diverse operation of the department of multi-purpose operations.
2- Preparation of sites petty cash after receiving the invoices from the petty cash holders and posting them on the Navision
3- Preparation of monthly reports
4- Arranging Tickets, hotels, Car booking for Senior Managers, Directors and Chief executive officer.
5- Preparing MEMO for different sites and make sure all implemented properly
6- Preparing minutes of meeting and distributing once approved by General Manager
7- Follow up with site engineers on the submittal of the Stock count report and ensuring that they are matching the stock count with the system and submitting the reports to HO management
8- Assigns, Corrects, modifies, and monitor processes directives allowing the employees to use considerable judgment to complete tasks.
9- Preparing the time sheets and overtime based on sites managers approval
10- Following up the suppliers / subcontractors invoices to make sure all received