Total Years of Experience: 14 Years, 11 Months
July 2017
To Present
System Analyst - Business Parameterization
at RAKBANK
Location :
United Arab Emirates - Dubai
February 2011
To January 2017
Branch Operations Manager - Retail Banking
at HDFC Bank Ltd
Location :
India - Delhi
Successfully managed team of associates to synergize efforts & accomplished objectives
Efficiently carried out Cash Flow/Payments monitoring and reporting
Fortified branch operations with Due Diligence & KYC compliance to mitigate risk
Maintained Nostro, CMS and CIT services with due diligence and brought down costs 20% by effectively forecasting cash demand at retail branches and ATM’s
Managed HNWI customers, and executed instruction processing within fast track timelines to achieve customer delight
Reviewed & disseminated process improvement circulars/enhancement projects
Streamlined Induction & Training of new team members and acted as a corner man
Implemented internal control guidelines on identification/rectification of errors and performed EOD system validations
Have developed customised products & services to several institutions in coordination with product development teams and acquired the relationships
Carry out MIS preview as a practice to gauge performance and overcome shortfalls
Efficiently carried out Cash Flow/Payments monitoring and reporting
Fortified branch operations with Due Diligence & KYC compliance to mitigate risk
Maintained Nostro, CMS and CIT services with due diligence and brought down costs 20% by effectively forecasting cash demand at retail branches and ATM’s
Managed HNWI customers, and executed instruction processing within fast track timelines to achieve customer delight
Reviewed & disseminated process improvement circulars/enhancement projects
Streamlined Induction & Training of new team members and acted as a corner man
Implemented internal control guidelines on identification/rectification of errors and performed EOD system validations
Have developed customised products & services to several institutions in coordination with product development teams and acquired the relationships
Carry out MIS preview as a practice to gauge performance and overcome shortfalls
December 2009
To February 2011
Associate Qulaity Analyst
at Adecco Flexione Workforce Solutions Limited
Location :
India
Ensured seamless quality standards across all customer service touch points
Monitored performance & ensured compliance of processes
Process Audits & improvement suggestions
Carrying out End-to-End process Audits
Carrying out Audits of IVR
Monitoring the AHT at call centers and ensuring correct information dissemination
Monitored performance & ensured compliance of processes
Process Audits & improvement suggestions
Carrying out End-to-End process Audits
Carrying out Audits of IVR
Monitoring the AHT at call centers and ensuring correct information dissemination
April 2003
To April 2004
Marketing Officer
at Ethnic Connections
Location :
India - Delhi
Customization of Products as per customer requirements
Generating New Deals & Managing Business Customers
Product Development
Customer Services
Generating New Deals & Managing Business Customers
Product Development
Customer Services
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