Senior Executive
Giordano Fashions LLC
Total years of experience :22 years, 8 Months
Retail sales and customer service
Responsibilities:
Responsible for allocating tasks and jobs to the team and monitor performance of
each member to ensure that they are completed efficiently.
Responsible for preparing rosters of staff to ensure that the store is managed
efficiently.
Train the sales staff in the shop in product knowledge and day to day operations in
order that they work independently on the sales floor.
Ensuring that the team provides the customer an exceptional service as per the
standards set for the shops.
Providing guidance to the shop staff to provide high standards of customer service
and that customer complaints are at a minimum.
Set monthly and daily sales target for the store.
Monitor the sale of merchandise to ensure that maximum sales are effected.
Ensure that the shop provides a comfortable, informative and hassle free shopping
environment by adhering to the visual merchandising theme, visual merchandising
principals and standards set by the company.
Responsible for keeping an efficient inventory portfolio in terms of appropriate
core/icing ratio i.e. style and color, size ratio and minimum display quantity per
style.
Ensuring that sales staff in the shop are constantly updated on their product
knowledge as well as any other information that would help them to perform their
jobs effectively.
Updating all sales staff on upcoming merchandise / promotions and plans.
Responsible for managing conflict / problems where possible or bring it to the notice
of AS and HR.
Responsible for ensuring that the store is ready, neat and clean for opening with all
merchandise neatly stacked and the sales area clear of any other items.
Handle all incoming mail and ensure it has been actioned.
Manage the cash counter effectively by carrying out necessary checks to ensure that
the cash is tallied and banked as per the rules
Primarily responsible for the sale of garments.
Responsible for keeping a regular check on the stock and ordering the same
Primarily responsible for the sale of men’s garments.