Personal Banking Manager ( AM-II)
Meezan Bank limited
Total years of experience :11 years, 1 Months
• Dealing directly with the premium clients and ensuring maximum satisfaction through meticulous compliance to service quality (SQ) and Turn Around Time (TAT).
• Making cold calls, coordinating with customers, generating leads through pitching the business to clients, responding to clients' inquires and conducting the follow-ups.
• Ensuring the meticulous compliance of operations as per Meezan Bank Limited and SBP(State Bank of Pakistan) policies that resulted in us to be ranked as “outstanding performers (94%)” for a record of continuous 10 months (Jan- Present) PAN Pakistan.
• Establishing Competitive Intelligence System (Studying Competitors current offerings, making comparisons and persuade the NTB (New To
Bank) customers and cross sell the banking products.
• Ensuring the maximization of customer satisfaction through reduction of the TAT (Turn Around Time) for NTB and ETB (Existing To Bank).
• Ensuring the accuracy of KYC (Know Your Customer) and DD (Due Diligence) in opening of NTB relations to be reflected upon manual inputting and their congruency in Temenos-24 (T-24); accuracy stood up to be outstanding (93.6%) in YTD (Year To Date).
• Managing the ETB portfolio and deepening the relationship of customers through Tail Management and Head Management.
• Ensuring the efficient handling of customers through rigorous FTM (Floor Time Management) by leading the floor managers.
• To lead and arrive well before the office time to monitor and ensure the branch’s readiness and service quality compliance.
• Leading the business development by managing business development officers to develop new relations and deepening of existing relations.
• Ensuring meticulous compliance to Cross selling and pitching of one of the biggest portfolio of Products and services in banking industry.
• Ensuring the effective and efficient management of the premium portfolio and fulfilling their needs within standard TAT.
• Working on Yellow Pages & filer lists to identify new prospects.
• Initiate working & arranging presentations.
Initially hired as part time academic professional to provide online supervision to business students.
Promptly promoted to a permanent team member following a period of outstanding achievement, allotted increased responsibilities. Whilst supervising students; creative writing and content writing were added as additional areas. Moreover, was also hired by independent professionals to:
Key contributions:
• Superior performance lead to an increase in revenue; quick promotion
• Outstanding performance led to increased work as a freelancer for website content development in the Middle East - blogging, lead generation and online marketing.
Key Contributions:
• Successfully presented to convinced financiers for an investment of Rs. 10 million working
closely with the Poshak Mehal executive team.
• Maneuvered through Chinese social and business networks like renren, QQ, Alibaba, 51 etc.
• Identified and scanned through hundreds the potential factories and supplier from Thailand, India and China. Chose to target factories in two different provinces of China, negotiated prices and business terms such as FOB, CIF, payment terms TT, bank transfer, L/C etc with sample
exchanges.
• Shipping terms, discussed port details (Beijing, Zhejiang, Guangdong, Karachi, ), discussed container details (40ft), volume, their routes (indirect routes) and negotiated prices (TT, bank Transfer) etc and identified the destination details (dry port Rawalpindi, Lahore and Karachi port).
• Identified agents in Pakistan discussed materials for sale, payment details, and tax details with a view to save money for the business. Learnt and implemented the entire lifecycle of an import and export business.
Being selected by this global healthcare company provided me an opportunity to learn from established executives, with tightly defined business processes.
Key Learning:
• Actively participated and was part of the business process.
• As part of the GSM department completed tasks such as file handling and data filing.
• Participated in the forecasting for the next financial period.
IBA also require the completion of a four week intern program before graduation. ATCO Labs
selected me from a pool of students, based on previous achievements. I was afforded an
opportunity within this prestigious organization.
Key Learning:
• Understood the workings of a human resources department in a corporate environment.
• Managed to discuss some short comings and strengths of the HR department.
• Conducted comparative analysis of the organization with others in the same business
vertical.
• Provided suggestions & recommendations for the development of the human resource department.
Researcher (Methods in Business Research)
Key Learning:
• Successfully completed exploratory research on feasibility of Solar panel
• Researched how people will take to the idea of solar panels as per their disposable income.
• Provided suggestions to the organization whether they should continue with current project
• Successfully compiled the report to be submitted to IBA.
Major Courses: Sales Management Consumer Behavior Business to Business Marketing Brands Management Public Relations Human Resource Management Marketing Issues in Pakistan Managerial Policy Production & Operation Management
HSSC (Pre-Engineering)
Matriculation ( Science Group)
