Operations & Administration Manager
Confidential
Total years of experience :16 years, 3 Months
Developed an inventory system to track the items movement for the accurate results of each shipment.
Developed and implemented a system to track items in/out inventories.
Managing the Pricing and profitability strategy of each item as per the market trends.
Developed strong communication with clients Suppliers for the timely delivery of orders and receive payments.
Ensures implementation of the business plan that supports brand-based business strategies/operating model.
• Daily inspection of outlets and coordinate with project team for new outlet openings.
• Delivery of store operational excellence in terms of systems and processes.
• Ensure the standards of operational health and safety are met.
• Booking and delivering catering orders in store and on spot cooking and serving by putting food stalls.
• Manage and monitor staff relations and levels of motivation/performance.
• Effect operational marketing strategy: Gain local market insights & deliver marketing activities.
• Manages & co-ordinates total business value chain, including alignment of all functional areas.
• Training, development and succession planning, takings the responsibility to lead the development of self and others.
• Continuous improvements of service standards. • Execute the effective implementation of customer loyalty and relations.
Work & develop relationships with the external franchisers and suppliers, ensure that the operational food & beverages team deliver the highest quality of product and financial returns.
• Ensure strict compliance with all the relevant hygiene and safety legislation and requirements, championing a training culture, reviewing the product range for quality standards,
• Finding and working on different channels such as Caterings. Booking, preparing and delivering orders to clients and also cook and serve orders on site by putting food stalls and other equipments.
• Participate in food promotion panel, manage the external food hygiene consultants, manage and helping enforce the agreed brand standards for each unit and conducting monthly audits, department representative for all special events.
• Meeting with Mall management for tenancy contracts.
• Meeting the government authorities with respect to outlet performances.
• Maintaining the F&B management invoices and journals, budget settings, managing the incentive schemes, creating and managing efficient labour budgets as per business needs, finding potential outlet spaces in malls and other retail zones based on Brand and business model.
• Ensuring timely submission and approvals of outlet work permits from mall management and government authorities.
• Manage ordering for equipment within financial constraints, develop and review all KPI's are met and provide constant leadership/counselling/advise and feedback.
• Check the Stock management and compatibility level, ensure that staff is equipped with the right skills and knowledge, training and development of the staff, developing career path.
• Ensuring quality in all domain such as; customer services, product quality, hospitality, maintenance. • Team training and growth, maintaining healthy and professional relation between the internal and external customers for the smooth operations of the business, making sure that all operations staff adhere strictly to quality and safety policy, ensure implementation of corporate franchise programs and initiatives and developing and launching new products.
• Prepare sales and transactions plans for the whole North QSR restaurants, execution of all Sales/Operations activities, pushing the operation team to go an extra mile, sales budgeting and target assignments to operations team,
• Working on School, Institutions and pharmaceutical companies for big orders and deliver it to the clients and on spot cooking and serving.
• Human capability enhancements, career path development for operations team, prepare and share competitor reports, building growth strategy, • Business presentations and executions, providing regional support for launching new promotions.
• Re-opening and new openings of QSR restaurants, efficient cost management systems in QSR restaurants and conducting voice of the champions programs.
• Utilize the potential of schools/institutions/pharmaceutical companies to achieve the sales targets.
• Carrying out food and safety audits, to check the quality of QSR restaurant services, maintaining high standards of food service and hygiene.
• Administering payroll, recruiting and training of operations staff, developing operations staff to the full potential, implementing of company SOP’s and policies, implementing the performance management and review system, identifying training needs of operations staff and conducting trade zone surveys.
• Ensuring Shift responsibilities of Operations, Operations Team Training & Development, and Preparing Sales and Inventory sheets on daily basis and report it to Head Office.
• Stock Ordering as per business operation needs, engaging the whole shift with respect to Food hygiene, stock availability.
• Trained Staff, making plans to achieve the sales & operations budgets made, ensuring customer services and expectations are met.
• Coordination with suppliers, vendors and Head office.
• Carrying out audits to check health safety, food safety and quality of service in the restaurant operations and ensuring food safety & hygiene standards.
Dean's Merit List Holder
Gold Medalist by having Over All top position in BA Academics
Gold Medalist by Having Overall Top position in FA Academics.
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