Front Office Manager
Golden Tulip Galleria Hotel
Total years of experience :19 years, 5 Months
Le Bristol Hotel in Beirut, (157 rooms and suites) as a Rooms Division Manager and Front Office Manager / Housekeeping manager -managing the Front office, ( a team of 45 employees) Reservation Department, Housekeeping, Laundry, Drivers, Catering logistics, Valet Parking and the recreation facilities of the hotel, food and beverages amenities services in the rooms, pre opening set up of the hotel in terms of policies and procedures and the overall operation of the rooms. Departmental Budgeting, Cost analysis and P&L. HR functions, selecting employees, set training needs, coaching and evaluating the team. Managing conflicts while working under pressure and stressful situations to meet the set objective and deadlines. Setting up the reservation department and the online booking engines in terms of revenue management. Managing online guests reviews and social media posts (Facebook, Instagram)
Achieving an excellent ranking of guest satisfaction on Trip Advisor
Managing the front desk operation and customer service
customer service
Handling complaint, rooms division night operation
Managing a team of 20 employees
Hotel and Restaurant Manager
By Correspondence
By correspondence