Merchant support executive
Rukula Pvt Ltd
Total years of experience :15 years, 10 Months
Assist merchants with business operations.
Respond to merchant and customer issues via email and phone.
Responsible for recovery activities.
Responsible for company events.
Invoicing of transactions done by sales representatives,
Cash and Stock reconciliation.
Answering calls from customers and resolving issues.
Coordinating with sales persons and maintaining journey plan.
Creation of new customers in the system.
Preparing monthly statements for Corporate customers.
Handling walk in customers and fulfilling their requirements.
Communicating with customers and ensuring the excellence of service.
Working at call center to provide service for customers over the phone.
Coordinating deliveries which had been made by online customers.
Maintaining high levels of service.
Coordinating with clients and providing updated signage at all locations.
Maintaining quality and security of advertising apparatus used (outdoor/indoor).
Maintaining efficiency of all units and was responsible for the operations of all advertising units.
Making new business leads and bringing in new clients to the company.
Maintaining high levels of service towards the client.
Was responsible for operations in office premises and company infrastructure.
Attending to new and existing customers and assisting them.
Collect relevant paper work from customers accurately to the relevant service requested and provided.
Capture all activities done in relevance to the service provided in the system.
Accepting bill payments and updating in the system.
Was in charge of inventory control of SIMS/dongles/FOC products.
Maintaining high levels of service towards the customer.
Was responsible for communication activities for Value Added services.
Attending to customer calls from the U.S.A.
Capture all activities done in relevance to the service provided in the system.
Was in charge of attendance roster, break records and briefing after promotion as an operations supervisor on the 15th of July 2011.
Was involved in training activities done for new agents.
Maintaining high levels of service towards the customer and clients.
Attending to customers and handling POS for billing.
Greeting and thanking customers and setting good levels of service.
Was involved in inventories in the store.
Was also working for the customer service counter according to roster.
Maintaining high levels of service towards the customer.
Attending to new and existing customers and assisting them according to the requirement.
Provide accurate details about products shown on TV.
Arrange deliveries to customers who order and coordinate with delivery team to assure high standard
of service.
Accepting credits card payments over the phone and calling the bank and get authorization before
delivery or at point of delivery over the phone.
Was involved in outdoor promotional activities.
Maintaining high levels of service towards the customers.
Marketing. Planning. Risk management. Human resources. Business information technology. Internet and business. Time management. Resource management. Business ethics and codes.
General Education