Sales Advisor
Danube Buildmart
Total years of experience :8 years, 4 Months
Attending walkin customer and assisting in purchase of home furnishing products like Curtains, Blinds, Wallpapers, Carpets, Parquet flooring, Decorative paints, etc.
Providing the best customer service.
Sales coordination and procurement of material from warehouse/suppliers
Folllow up with customers to check customer satisfaction and feedback.
Assisting Store Manager in handling Operations at the store level i.e handing the Cash Counter. (Billing, Exchanges, Alterations, etc.
Rendering effective customer service by addressing queries/ grievances of customers thereby exalting customer satisfaction.
Preparing reports to analyze stock status and send timely replenishment requests to merchandiser’s team.
Stock Inward/ Outward, Visual Merchandising.
Attend customers visiting the store and fulfill their requirements. Show customers the latest merchandise and Facilitating customer during purchase.
Rendering effective customer service by addressing queries/ grievances of customers thereby exalting customer satisfaction.Preparing reports to analyze stock status and send timely replenishment requests to merchandiser’s team.
Stock Inward/ Outward, Visual Merchandising.Attend customers visiting the store and fulfill their requirements. Show customers the latest merchandise and Facilitating customer during purchase.
Taking inbound calls for customer queries and issues. Providing prompt resolution to issues with the product.
Understanding customer needs and wants and provide alternatives which best suites the customers.
Providing effective customer service by addressing queries/ issues of customers thereby increasing customer satisfaction.
Helping Team Leader in preparing reports & monitoring calls and giving feedback to fellow agents.
Trained new hires on how to go about handling calls and try to resolve a query with minimum time.
Taking inbound calls for customer queries and issues. Providing prompt resolution to issues with the product.
Understanding customer needs and wants and provide alternatives which best suites the customers.
Providing effective customer service by addressing queries/ issues of customers thereby increasing customer satisfaction.