Customer Service Executive
AIA
Total years of experience :16 years, 0 Months
for handling all incoming customer service inquiry calls
•Responsible for handling all agents/producers/brokers Inquiry/System Navigation/Tech Support Calls
•Capable of Handling Customer and/or Agents’ Feedback Calls
•Handle calls with Sincerity, Efficiency and Customer Satisfaction
Green Dot Account:
•Responsible for all Incoming Customer Service Inquiry Calls
•Responsible the calls related to Card Activation, Address updates, and Reloads
•Capable of Handling Customer Calls that will report cards as Lost/Stolen
•Handles call with Customer Satisfaction and Efficiency
•Upselling and Cross selling debit cards and financial products to new as well as existing customers.
GECRB-RSF Collections:
•Responsible for handling all Outbound Collections Calls
•Responsible for handling all Incoming Customer Payments and Inquiry Calls
•Responsible handling Calls for Balance/Fees Disputes and Promotions Inquiries or Disputes
•Capable of Handling Customer Calls reporting cards as Lost/Stolen and for Address Updates
•Handles call with Customer Satisfaction and Efficiency
SYN Recovery:
•Responsible of handling all Incoming Customer Service Inquiry Calls
•Responsible of handling Calls for Probate, Balance/Fees Disputes, and Credit Bureau Reporting Disputes
•Responsible also of handling Calls for Bankruptcy, Recovery/Charge-off, & Fraud
•Capable of handling Customer Calls requesting Address updates & Attorney
•Handle calls with Sincerity, Efficiency and Customer Satisfaction
of handling all Incoming Directory Assistance calls (Residential, Business and Government)
•Capable of guiding customer calling to ask directions how reach a certain place from current location
•Also responsible for giving out Movie Times/Listings, Events, and Toll-Free Numbers
•Also trained to handle SMS inquiries
•Handles call with customer satisfaction and efficiency
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