Showroom Manager
volkswagen Kettaneh
Total years of experience :19 years, 6 Months
Prospecting to great walk in and showroom traffic.
• In charge for showroom display and demo cars.
• Arrange and follow up the registration papers and procedure.
• Qualify and establish solid relationship with existing and new customers
• Present and Demonstrate vehicles
• Explain Finance Packages
• Close deals and handover vehicles
• Develop & recommend an efficient & effective sales and marketing strategy that will maximize the sales.
• Recommend and assist customers in processing their bank application in a case where the car is purchased through financing.
• Explain to prospective clients the specifications of various models of Volkswagen cars, the price and the exclusive features leading to a comparable explanation of the competitive advantage of purchasing a particular model.
• Conduct test drive.
• Draft a quotation and proposal to probable clients including the scheme of payment.
• Follow-up on checks for installment payment
Market the business to create opportunities and leads within the local market
Maximize sales and profit opportunities
Prospect for new business
Qualify and establish solid relationship with existing and new customers
Present and Demonstrate vehicles
Explain Finance Packages
Close deals and handover vehicles
Conduct trade of pre-owned automobiles in the Volkswagen division with direct involvement in buying and selling.
Develop & recommend an efficient & effective sales and marketing strategy that will maximize the sales.
Recommend and assist customers in processing their bank application in a case where the car is purchased through financing.
Explain to prospective clients the specifications of various models of Volkswagen cars, the price and the exclusive features leading to a comparable explanation of the competitive advantage of purchasing a particular model.
Conduct test drive whenever necessary or upon a client’s request.
Draft a quotation and proposal to probable clients including the scheme of payment.
Follow-up on checks for installment payments.
Notable achievements:
Averaged 20 vehicle sales per month.
Sold 12 vehicles during first month of employment.
Earned Salesman of the Month award 16 times throughout tenure.
Maintained a 97% to 100% customer satisfaction survey rating.
Consistently ranked #1 or #2 throughout tenure. Won recognition and compensation for most vehicles sold and highest gross profits nearly every month.
Won Salesman of the Year Award in 2011.
Awarded Rookie of the Year recognition in 2011.
Implemented a customer follow-up program that is still in use today.
Managing office functions and its resources such as but not limited to managing and motivating manpower in order to achieve a common goal
Develop business opportunities and establish relationships with major decision-makers in the real estate market so as to foster strategic partnerships towards the furtherance of the business
Explaining contract items to clients including essential stipulations about the property they are planning to purchase
Monitoring market activity and generating a “hot sheet report” with indications as to what’s sold, new listings, price changes and other activities in their market.
Working with buyer prospects and clients through determining client’s needs, finding suitable properties and gathering information to help investor make decisions.
Getting, keeping and servicing listings
Obtaining the best possible price and terms tailor-fit to the investor’s budget
Coordinating site and property ocular inspections or visits
Explaining the payment plan to the client
Coordinating with the client regarding the payment plan
Conduct trade of pre-owned automobiles in the Volkswagen division with direct involvement in buying and selling.
Develop & recommend an efficient & effective sales and marketing strategy that will maximize the sales in used cars department.
Assist clients in processing registration for the purchased automobile.
Recommend and assist customers in processing their bank application in a case where the car is purchased through financing.
Explain to prospective clients the specifications of various models of Volkswagen cars, the price and the exclusive features leading to a comparable explanation of the competitive advantage of purchasing a particular model.
Conduct test drive whenever necessary or upon a client’s request.
Draft a quotation and proposal to probable clients including the scheme of payment.
Follow-up on checks for installment payments.
Correspond to clients and provide report for internal purposes.
Provide customer after-sales assistance (please refer below).
Assist in processing the car insurance as necessary and integral to the sales procedure.
Submit and forward client inquiries for other divisions such as Porsche and Audi.
After-Sales Experience
Arrange test drive for clients.
Follow-up service dates as set out in the service booklet for the car’s optimum performance
Take note of Registration date and Insurance coverage
Liaise with External partners such as banks, RTA and Authorized Service Centres
Inform existing and prospective clients about new car models or perhaps same model but with new features or different colour
Ensure clients get the most reliable service in an effort to strive for premium service
Provide customer support in the replacement of genuine parts depending on the warranty provided at the time of sale
Demonstrate a comprehensive understanding of all models in every series
studied and was graduated as a nurse but never worked in the same field in my life. after i was graduated i traveled to Dubai and started my career with sales and marketing till now.