Human Resources And Admin Manager
Azym Technologies
Total years of experience :19 years, 11 Months
Analyse and improve current HR Policies and procedures
Create and maintain an employee HR handbook
Advising and implementing on hiring strategies to ensure and support the company growth plan
Design, implement and coordinate strategies and procedures for:
o Talent Acquisition
o Onboarding and induction
o Compensation and Benefits
Consult Management and Senior Stakeholders on innovative HR practices
Guarantee compliance with Labour Law to strengthen workplace compliance.
Managing talent and succession planning
Driving employee relations to strengthening the engagement between company and employee
Keeping employee records, visa files and performance review up to date
Provide weekly and month reports to the CHO and CEO.
As the Retail Operations Manager I am responsible for all day to day operations and management of all existing and upcoming Cafes across the UAE. My daily responsibilities includes Cafe visits ensuring quality of service and all contractual targets are met with outstanding client satisfaction
Main tasks:
• Maintain all daily and weekly operation procedures and administration
• Acting as liaison between the client and iheartfoodae in respect to SLA
• Daily management report to iheartfoodae management
• Ensure all cafes are municipal compliant
• Responsible for audit and handover of all new sites
• Ensure smooth operation and reporting on opening and closing procedures
• Daily / weekly reporting
• Ensuring daily sales is matching end of sales report
• Staff managements
a. Daily staff management and scheduling
b. Manage & update staff work schedules
c. Training new staff and maintain and update training manual
• Maintain preventative maintenance records
• Responsible for all 3rd party suppliers, generate LPO’s, place orders, schedule deliveries, and manage all supplier relationships
Leading a team of 4 responsible for Talent Acquisition & Onboarding, Talent Management & Retention
Main tasks:
Planning and producing forecasts to set a clear recruitment timeline for staff and managerial requirements
Developing talent acquisition strategies and hiring plans for both internal and external hiring
Formulating new attraction branding initiatives
Establish and maintain relationships with the line managers to stay up to date with the current and future requirements
Provide recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data & intelligence
Ensure and guarantee the potential talent pool is at a sufficient level to fulfill ongoing and niche requirements
Identify and recommend new opportunities to promote the company as a preferred employer
Manage University internships within the Head Office and Store operation
Use metrics to create reports and identify areas of improvement
Achievements
Transformation of the Talent Acquisition department from a cost center into a cost saving center by focusing on fulfilling recruitment needs internally before relying on external hires
Setting up an new Omnichannel department of 250 employees looking after the build and expansion of Carrefour’s next generation e-Commerce platform
Helped develop and roll out SAP as the centralized Human Capital HRIS across the Majid Al Futtaim Group of Companies and managing the training for Line Management and the greater Human Capital community
Heading up a retained recruitment project for Al Habtoor Motors in Saudi Arabia doing a new company start up.
Providing a full 360 degree talent acquisition solution to recruit 345 headcount cross Riyadh, Dammam, Medina and Jeddah
Client Management:
• Meetings with Al Habtoor’s Group HR Director and HOD’s to supply recruitment statistics to ensure quality of service and client satisfaction within the set timeframe.
• Consulting and advising the client on a recruitment strategy for Saudi Arabia.
• Assisting in setting the recruitment timelines and developing a salary guide for expat recruitment into Saudi Arabia.
• Driving Saudization to ensure the company meets the Green Line Requirement.
• Traveling frequently to Saudi Arabia managing the Recruitment Open Days, meeting with KSA hired candidates and assisting with the various onboarding issues and restraints.
Team Management:
• Managing a team of 8 recruitment specialists ensuring all recruitment activities is met by Al Habtoor’s quality and standards.
• Driving and motivating my team to ensure the quality of talent selection.
• Providing support and insight on strategic and niece roles.
• Design, develop and maintain recruitment process.
• Assisting with the sourcing and selecting of candidates by using database and job portal searches, advertising and head hunting
• Training and coaching my team to ensure their growth within the organisation.
• Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
Jan 2015 - May 2015
Recruitment Manager
Executive Solutions
Responsible for managing a team of recruitment consultants in deliver retained recruitment services. Driving the team to ensure best practices when selecting the top talent
Daily tasks include:
• Business development. Searching and developing an ongoing new client base.
• Following up new business opportunities and setting up meetings
• Closes new clients by identifying potential recruitment needs.
• Cross developing existing clients by setting weekly meetings to ensure a strong professional relationship.
• Overseeing the delivery to ensure recruitment timeliness is met according to the terms of business in place.
• Assisting with the sourcing and selecting of candidates by using database and job portal searches, advertising and head hunting
• Training and coaching my team to ensure their growth within the organisation.
• Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
March 2014 - December 2014
Recruitment Manager
Executive Solutions - Al Futtaim PRO on-site recruitment Project
I managed a team of consultants in delivering on-site recruitment services to the Al Futtaim Group.
Out of Al Futtaim centralised Recruitment Head Quarters in Dubai we looked after a part of Al Futtaim’s recruitment for the UAE and supporting their business across the GCC and North Africa.
Business sectors covered:
• Automotive
• Electronics, Engineering & Technologies
• Retail
• Group Services
Managing all recruitment activities for a portfolio of businesses in a category of roles and provide weekly / monthly statistics to the client to ensure quality of service and client satisfaction.
My responsibilities also include project managing local and overseas bulk recruitment campaigns.
I had to make sure that the campaigns take place according to Al Futtaim's strict guidelines and high standard of excellence (branding, budget, efficiency and quality of candidates).
Aspiriti is an automotive recruitment consultancy covering MENA and has established a well know brand know to all auto holding companies, regional / principal offices OEM’s and SME dealerships across the Middle East.
Taking lead of their automotive desk with the goal to expand the team and grow their client portfolio whilst strengthen the Aspiriti Automotive Brand across MEA
I reestablished working partnerships with their existing clients and build up a significant new client pipeline. I was responsible for all the accounts across MENA and the C level candidate retention. We deliver contract & permanent staff and supply consultancy on restructurings development & strategies.
Selection & Recruitment:
• Recruit, interview, coach and develop candidates to meet and exceed the needs of the client.
• Evaluate talent and assess client demands to make the match between the company’s staffing needs and the candidate's skills and experience.
Business Development
• Analysing and develop new clients to drive assuring a healthy pipeline for future business
• Developing prospective clients through cold calling, networking and online/social marketing for enhanced business opportunities.
• Cross developing existing client.
• Strategic international visits/meetings to new clients across MENA to get in front the decision makers to assure a quick partnership with a high level of professionalism.
• Networking is 50% of my business development with the strategic approach of “today’s candidate is tomorrow’s client”. I have established a strong network of industry professional in key organisation across MENA.
Client Relationship Management
• Understanding the customers’ business and identifying requirement solutions to gain customer confidence.
• Developing and maintaining professional relationships with all the accounts I managed.
Looking after sales and marketing I am pushing our groups name forward trough sales of new and used vehicles and marketing our commercial vehicles to various new prospective clients.
•Meeting and exceeding sales targets for Cape Town and surroundings, Boland and prospective national and international clients
•Attracting new long term clients and developing new contracts.
•Building and driving a pipeline.
•Deliver a secure and professional communication base between clients and company.
•Registration and handover of new vehicles to customers.
•Custom Quotation and Contractual design on individual clients.
•Managed all marketing shows and displays across the region.
•Constructing survey methods on performance of client satisfactory.
•Professionally handle customer service and complaints
•Promoting a positive/professional image of our brand
•Guiding customers in regards to motor financing, car selection and long term brand satisfaction.
•Training and development of new staff
• Screen, identify and match candidates against job descriptions
• Interviewing of shortlisted candidates
• Obtain references for sales leads
• Day to day maintenance of candidate database
• Set up master skills and hot list folders in order to optimise response
• Weekly/monthly reporting to the Account Director on CV handling, interviews and placement ratios
• Clients: SKY / Telewest / BT / NTL
• Planning & supervision of engineering schedules and installations.
• Managing a team of multi-skilled engineers as well as "hands on" maintenance engineering
• Overseeing materials and stock in the warehouse.
• Handling all customer calls, after sales and customer visits
• Ensuring service quality and site safety
• In charge of profitability and client satisfaction
• Co-ordination of staff training and assessment
Hospitality and Catering Management & Services N4 - N7