FOREIGN CURRENCY CASHIER-Senior Cashier
AL ANSARI EXCHANGE
Total years of experience :20 years, 1 Months
• Selling and buying of foreign currencies from walk in customers on a regular basis and from other Exchange Houses or Financial Institutions whenever the situation demands.
• Accept and process services such as deposit to account local or international (wire transfer) withdrawal with local transfer, process cash advance against visa card from the customer.(cash withdrawal from credit card).
• Process various utility payment, process and releases salary (wps salary).
• Monitor daily ongoing market currency rate and decide the buying and selling rate for each currency to attract new customer and retain existing customers ensuring maximum profitability for the company safeguarding customer service intact.
• Attend telephone calls, and provide adequate and necessary information whenever required, Attend customer complain and give solution to solve the issue as possible.
• Make sure provide excellent customer service at all times.
• Monitoring all pending transaction on daily basis and assist Branch Manager end of day process.
Position: Unit Compliance Officer/ October 2013- August 2016
• As Unit Compliance Officer, Guidance for the new staff to be familiarize for Anti Money Laundering Policies and Procedures.
• Exercise due care for proper completion of the large value declaration form in all respect of various products / services, and the same are filled in a separate file.
• Make ensure the procedure in completing membership card before conducting transactions especially large value transactions are transmitted to Head Office only after validations of information and documents.
• Monitoring unusual / suspicious transaction shall identify and report potentially suspicious transaction to compliance officer or head office whenever warranted.
• Ensure complete and accurate name and identification details of individual as appeal on valid identification documents are input in the systems.
• Ensure complete and accurate name and details of company as appearing on trade license are input in the system in respect of corporate transaction.
• Monitoring all pending transactions on daily basis and assist Branch Manager End of day process.
• Process and accept services such as cash deposit, cash withdrawal, withdrawal of cash via visa or master card, and by responding to the queries of visiting customers pertaining to the other company product and services offered.
• Ensure the correct receipt of cash and accurately credit the customer’s account and acknowledge the receipt of the customer.
• Make payments / inter account transfer within the authority limit, and for the transactions beyond limit obtain approval from the concerned officer.
• Attracts potential customers by answering product and service. Questions; suggesting information about other products and services through different channel
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's Complaint determining the cause of the problem selecting and explaining the best solution to solve the problem; expediting correction or adjustment following up to ensure resolution..
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Cashier functions:
• Primarily responsible for the administration of the Branch Delivery System
• Responsible in daily downloading /updating of interest and foreign exchange rates and refreshing of the signature file.
• Process the following transactions:
• opening of peso and foreign currency current and savings accounts
• opening, roll-over, withdrawal of power savings and term placements
• applications for manager’s checks, peso and foreign currency demand drafts and telegraphic transfers, traveler’s checks
• Performs post verification of all transactions posted in her terminal (one-on-one
Comparisons of validated figures against source documents, approval and technicalities) and balances against platform totals.
• Assisting and coordinating with the Relationship Manager with new accounts and existing customers.
• Processes applications for loans and VISA cards.
• Responsible for the ATM operations and control including proper keeping of ATM vestibule, availability of forms, preparation of ATM cash proof and submission of related reports to concerned HO controlling units.
• Monitors and follows up all incomplete documentation of accounts opened.
• Performs other duties that are required.
• Process and accept banking services such as receiving deposits, withdrawal of cash, giving cash against visa cards and by responding to the queries of the visiting customers pertaining to the other banking services.
• Ensure the correct receipt of cash and accurately credit the customer’s account and acknowledge the receipt to the customers.
• Make the payments / inter account transfer within the authority limit and, for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer’s account without approval.
• Take interest to cross sell Bank’s products and services to support the Bank’s interest to develop business.
• Assisting Customer query about products and services offered and make sure to give accurate details for their need and communicate well to understand each and every product offered.
• Reconciliation of payments accepted from branches
• Following up the staff and assure preforming daily tasks
• Perform back office transaction(Accounts Payable and Manager Check Recon)
• Handling and manage the stationery in the best interest of both customers
• Preparing monthly manual report of AP and MC against GL.
• Maintains financial accounts by processing customer adjustments.
• Analyze customer needs and work hardly to maintain an acceptable margin
• Following up filing all paper work tasks.
• Answer phone calls and respond customer requests
• Provide customers with products and services
• Identify, research, and resolve customer issues
• Complete call logs and billing issues.
Graduate of Bachelor of Science major in Accountancy.