personal assistant/customer care
Iran Insurance
Total years of experience :3 years, 2 Months
• Acting a first point of contact.
• Dealing with correspondence and phone calls.
• Managing diaries and organising meetings and appointments, often controlling access to the manager/executive
• Booking and arranging travel, transport and accommodation.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
ADMINISTRATIVE TASK
-documented customer transactions
-checking the packing list of every shipment
-updating the airway bill in the system
-conducted a follow up in cargo or shipment
-invoicing and rates creation for incoming and outgoing shipments
-manage import and export bookings
-prepared documents on MS applications
-