IT HELPDESK
COMPANYNAME : NATIONAL FIREFIGHTINGCOMPANY
Total years of experience :13 years, 3 Months
Handled the responsibilities of responding to incoming/outgoing calls in the help desk
Responded and filed all support requests/ tickets
Performed the tasks of maintaining and monitoring data back ups
Provided daily help desk support for IT functions and issues
Managed complaints calls from employees and made notes of technical issues they are
facing
Assigned technicians for fixing complaints according to their technical skills
Provided guidance and instructions over the phone for minor technical issues
Informed technicians about the problems and ensured they provided permanent solutions
Noted down recurring technical problems and found permanent solutions against it
Ensured regular inspections and maintenance checks are conducted
Oversaw installation, up-gradation and repair works
Coordinate with employees for activities related to operational/administrative support of the
unit.
Maintain proper filing of electronic, paper files or pertinent documents.
Receive and direct incoming emails, phone calls, faxes, enquiries, or requests.
Function as the receiver of official documents and important mail addressed to the office
Manager.
Responsible for ordering/purchasing of office supplies/stationeries.
Maintain records and keep track of the institution’s supplies and the
Purchases made.
Responsible for incoming inquiries from the public and customer
Interacting with customers, giving them product presentations and convincing them to make
purchases.
Completing all the assigned tasks by the section In-charge.
Preparation of Cash Report& Stocks updates.
Merchandise, Replenish &Maintaining the proper display of goods in the store.
Receive Payments by Cash or Card though operating system.
Responsible for maintaining a high standard of performance Garden Café in accordance with
Marriott International Policy as detailed in the Departmental Operations Manual to ensure the
efficient operations of the
Responsible for the incoming inquiries from certain customers& transfer messages to
specific person/staff.
General administrative and clerical works.
Promotes the identity of the Garden Cafe by providing a sense of customer service towards
guest.
Responsible for incoming inquiries from the public and customers.
Coordinates with colleagues whenever necessary to address operational concerns.
Greet persons /guests entering the Hotel & direct persons to correct destination.
Maintaining records of all transactions and interactions made with customer.
