IT Technical Support
ASAMI INDUSTRIES JEDDAH
Total years of experience :25 years, 3 Months
Insightful Information Technology person having CCNA and Google IT Professional Certification, with 20 more years of IT experience including Infrastructure, application support and secrutity services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of systems.Instruct and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
To ensure implementation and maintenance of IT infrastructure, Networking and System Administration. • Installation of OS, Application on servers and user IT systems. • Providing technical and helpdesk support and resolution of hardware, networking and system administration related issues. • Single person responsible for all IT related jobs. • Handled every step-in planning and organizing to meet the IT requirements. • All system administration functions like user access control, backup & restorations. • To execute standard operating processes and policies of the IT division. • Monitoring VPN connections and server activities.
Installing and maintaining windows based server and workstations. Problem investigation and
resolution. Deployment of new versions, updates, releases and fixes. Tracking and monitoring.
Performance tuning and troubleshooting. Managing backup servers and backup drives.
Installing and managing wireless LAN. Routine backup of user’s data. Configuring and managing
printers and print servers.
Successfully implemented and maintaining Bravo (Leading Loyalty Software in U.A.E having Visual Card) For More than 10 Participants and more than 20 locations. Transferring data between the centralized server and outlet servers through Replications and maintains the transactions servers of clients where having more than 100, 000 records getting created per day. Responsible for creating analytical and Operational Report for the Management and Client’s as part of Loyalty and CRM. Member of Implementation of Bravo in all locations, Monitoring the operation of the software for all locations. Attending the Corporate meetings.
-Network Installation including cabling, configuring Basic network components such as Hubs, switches and networkd cards.
-Managing users, groups and compuer accounts on the server with high security.
-Configure and install DNS, TCP/IP, RAS, VPN, IIS, DHCP, SMTP and terminal services.
-Installing and managing Microsoft Exchange 2000 Server.
-Applying Service Packs and Windows Updates to the servers and Install software remotely to the clients.
-User training on Security, Permission and Data Sharing Across the Network.
-Install and configuring Domain Controller using Active Directory Services.
-Providing a solution for Hardware, Software and Networking
-Installing Pheripheral Devices like Laser Printers, Deskjet Printers, Scanners, Plotters Etc.
-Troubleshooting Hardware and Network Problems in branded PC’s
-Installing operating System, Application software and antivirus software.
-Monitoring system performance by using a Management console.
-Telephonic guidance/support to the users
-System Design, Upgrading, Installation, Maintenance support, Network Installation & Maintenance, Date Recovery, and Customer support on technical side.
-Network installation and trouble shooting for top companies.
Major Projects-Neworking in expansion project in Sadaf Petrochemical Company.
-Wireless Internet in Pearl Beach Compound, Al-Jubail.
-Networking for using DSL Internet in Saudi Chevron compound, Jubail industrial city.
-Networking in Manara Contracting Company, Al-Jubail.
-Service support in Mitsubishi Heavy Industries, Joaima Power plant.
-Telephonic guidance/support to the customersMajor ClientsSiemens Arabia Al-Jubail, KSA, Jana, Saudi Binladin, Olayan Descon, Al-Suwayer, MCC, Nichias Insulation, Mitsubishi Heavy Industies, Gama.
-System Design, Upgrading, Installation, Maintenance support, and Customer support on technical side.
-Responsible for planning and installation of the network.
-Upgrading of existing hardware and software to new generation.
-Attending Service call from end user.
-Telephonic guidance/support to the customers