ياسر السعيد, Call center Supervisor

ياسر السعيد

Call center Supervisor

King Fahad Specialist Hospital

البلد
المملكة العربية السعودية
التعليم
بكالوريوس, Buisness Admin.
الخبرات
26 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :26 years, 7 أشهر

Call center Supervisor في King Fahad Specialist Hospital
  • المملكة العربية السعودية - الدمام
  • أشغل هذه الوظيفة منذ أكتوبر 2009

Coordinates activities by scheduling work assignments, setting priorities, and directing the work of
subordinate employees.
Evaluates and verifies employee performance through the review of completed work assignments and
work techniques.
Identifies staff development and training needs and ensures that training is obtained.
Ensures proper labor relations and conditions of employment are maintained.
Maintains records, prepares reports, and composes correspondence relative to the work.
Develops budget recommendations for operating expenditures and/or capital outlay, personal services,
equipment and materials, and maintains revenue as high as possible.
Supervises such management planning activities as job analysis, organization studies, workflow, and
simplification of systems and procedures for food service, physical plant, warehouse, accounting and
finance.
Supervises the revision of rules, regulations, and procedures to meet changes in law and policy.

Head of communication Dept. في King Fahad specialest Hospital
  • المملكة العربية السعودية - الدمام
  • أشغل هذه الوظيفة منذ سبتمبر 2009

• Manage paperwork for admission and release.
• Disseminate information about billing, insurance, privacy and patient rights.
• Act as a liaison between patient, family and healthcare staff.
• Implement staff training and scheduling.

Supervisor Call center في Mobily " Etihad Etisalat"
  • المملكة العربية السعودية - الشرقية
  • أكتوبر 2005 إلى أكتوبر 2008

Monitoring activities of Both Customers and Employees alike to get t the HIgher standers of a Telecommunication services and Improve the Quality of the Company and the Employees as well.

Flight attendent Supervisor في Saudia Airlines
  • المملكة العربية السعودية - الرياض
  • يناير 2003 إلى سبتمبر 2005

To monitor the Flight attendents and make sure that they do thier work accordingly to customer Satisfaction & manage thier schudle on Monthly basis
and evaluate them accodingly.

Admin Assistance في Schlumberger
  • المملكة العربية السعودية - الشرقية
  • يناير 2002 إلى فبراير 2003

Assistaning manager with his work and follwoing up the update on the employees day by day

Adminstration Team Leader في Kanoo Travels
  • المملكة العربية السعودية - الشرقية
  • يناير 2000 إلى فبراير 2002

Leading a Team to follow up on the data of the sales excutives and make sure that reach up to the Monthly Target and manage the reports to Director and head of Department on Daily basis & make sure that teh work go smoothly.

Head of Reciptionest Team في Dhahran international Hotel
  • المملكة العربية السعودية - الشرقية
  • مارس 1998 إلى أكتوبر 1999

Leading the Team to help the customers as much as Possible guide them to the best Offer we can and manage the partys & seminars of teh hotel for the clients.

Clerk في aramco-oil co.
  • المملكة العربية السعودية - الشرقية
  • فبراير 1996 إلى يونيو 1997

Clerk Position

الخلفية التعليمية

بكالوريوس, Buisness Admin.
  • في Summerset University
  • مايو 2007

Planning and Control Systems, A Framework for Analysis

الثانوية العامة أو ما يعادلها, Science
  • في High shool
  • نوفمبر 1995

i studied the secondary in the USA if that may helps that why the english is very good with me

Specialties & Skills

Customer Satisfaction
Call Center Development
Company Administration
Customer Satisfaction Analysis
computer typing

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Jump to success (تدريب)
معهد التدريب:
Carnige dylan institute
تاريخ الدورة:
June 2005

الهوايات

  • Reading novels,Traveling,learning new recipes and charity works