Yasmin Baydun

• Keeping project files up to date and preparing project activity charts;
• Contributing to the preparation of annual, semi-annual and quarterly project activity reports;
• Assisting in monitoring project budgets, raising and processing project related payments in accordance to project budget lines and performing project budget revisions;
• Organizing and maintaining an easily accessible contacts database for all projects & partners;
• Establishing a document management system;
• Establishing an procedures and protocol manual;
• Maintaining constant contact with government counterparts, stakeholders and UNODC headquarters;
• Acting as project focal point for coordinating requests and inquiries;
• Drafting official correspondence to partners in both English and Arabic and information sharing with the UNODC team;
• Facilitating and organizing workshops and other training events. Responsibilities include sending out invites, putting together participant lists, contacting experts, arranging for event venue, organizing translation and equipment, preparing necessary financial approvals, processing payments, preparing workshop material and agenda, rendering logistic support such as travel reservations, accommodation bookings, daily substantive allowance, and visa permits to international experts and participants on missions to the region…etc.);
• Familiarizing myself with and identifying publication dates of UNODC tools, publications and reports in addition to disseminating these documents among relevant external partners and internal colleagues;
• Writing press releases on office activities and events;
• Preparing minutes of meeting, delegate packages, presentations & reports;
• Conducting regular in-house translation of documents and correspondence;
• Handling confidential documentation;
• Collecting and analyzing data;
• Conducting research on mandate related topics;
• Preparing reports and presentations for the office;
• Coordinating senior management missions and travel;
• Scheduling and organizing meetings with senior management and government officials;
• Organizing and updating Representative’s manual and updating office calendar accordingly;
• Performing other duties as determined by the Regional Representative.

Responsibilities as Executive Assistant included managing the day-to-day operations of the office, planning and scheduling meetings and appointments, preparing and editing correspondence, reports, and presentations, organizing and maintaining files and records and conducting research.
Responsibilities as finance officer included assisting with preparation of office budget, preparing and processing purchase orders, establishing and maintaining supplier accounts, issuing checks, processing payroll and performing other duties as assigned by the CFO.

Duties as Customer Service Officer included handling customer queries and requests regarding bank products and services, sale of a variety of bank products such as personal loans, credit cards, fixed-term deposits…etc., achievement of product wise targets, preparation of an array of branch related reports and adherence to bank service quality standards.
Duties as Wealth Management Back-up included providing seamless and superior services to priority customers, developing and maintaining long term relationships with potential and current customers, reaching out to current priority customers to cross sell products all while adhering to key banking regulations and service quality standards.

Responsibilities included networking across sectors, following up new business opportunities, setting up meetings, preparing introductory and design presentations, creating strong relationships with potential clients, communicating customer needs and requests to design team, managing the project from a client’s perspective, writing reports and providing management with constructive feedback.

Responsibilities included developing an advertising campaign for the special summer credit card promotion for a total duration of 8 weeks. Other tasks during this period included working closely with bank marketing management and the bank’s main advertising company “Promo 7” on improving the quality and general outlook of the bank’s promotional material.
For the next 8 week responsibilities included conducting research on the effectiveness of different bank promotions and efficiency on of bank staff.

Responsibilities included answering and diverting phone calls, drafting official communications, taking student requests, answering student inquiries, organizing manager’s calendar, handling petty cash and performing other secretarial tasks.