Senior Software Project Manager
Confidential
مجموع سنوات الخبرة :17 years, 9 أشهر
• Deliver high-impact projects and portfolio through waterfall and agile project management methodologies while maximising effectiveness and performance from inception, execution and hand over to IT Operations.
• Drive portfolio and project objectives with business value in mind at all stages of the lifecycle, and particularly when responding to challenges and change. Recommend and secure appropriate support for acceptable course of action when changes are required (scope, cost, schedules, quality, value).
• Development of business cases, scoping of high-level requirements, drafting project execution strategy, prioritization of projects.
• Managing project and portfolio resourcing, cost and schedule.
• Delivery of projects within the portfolio.
• Managing a team of Project Managers (staff and contract PM’s).
• Compliance to the Project Delivery Framework and processes.
• Mobilize and lead teams composed of a mixture of staff and suppliers across organizational boundaries and the natural team. Ensure they have the necessary skills, capacity and experience to achieve the required outcomes.
• Ensure that all deliverables, whether software, infrastructure, processes, products or business change are fit for purpose, meet all relevant requirements and are effectively transitioned to support and business-as-usual.
• Keeping all stakeholders informed on Project Portfolio performance through regular reporting and chairs Project Portfolio Governance meetings and ensures alignment on key decisions and project priorities.
•Establishing project documentation requirements or procedures, advising stakeholders, tracking and reporting project progress and performance, identifying issues and recommending changes when necessary.
•Track the status of project deliverables and milestones, support the adoption and implementation of corporate governance expectations, and coordinate internal and external advisory project reports.
•Perform risk assessments and record them in the risk register, involve stakeholders and refer to specialists when required (eg legal and regulatory requirements) and assess the potential impact of change requests with the project manager.
•Update relevant project documents to reflect agreed changes and ensure traceability, eg plan, schedules, product backlog, feasibility study.
•Motivate and influence direct team members to reach a high level of performance to meet immediate team goals and achieve overall team goals, where the team is the EPMO project they support.
•Inspiring and empowering others to maximize performance to contribute to the EPMO Team strategy
Good communication skills will be required with the ability to direct, influence and persuade the immediate team and others, including colleagues on the project they support.
•Good understanding of EPMO processes and ensures prompt delivery of the team in line with these in order to meet the EPMO goals of the project they support.
•Monitor projects status, governance, and audits on Zoho Portal.
•Effective collaborative relationships with internal colleagues including PMO Director and Senior Management.
Accomplishments:
•Instrumental in managing Contact Centre business unit Projects - CRM, IVR, Systems Integration, AI, Infrastructure & Workplace, to meet customer's requirements and evolving business needs.
•Ownership of the project's governance and ensuring that all milestones and cost optimization are effectively achieved.
•Provided leadership to build a culture of continuous improvement, process focus & functional excellence.
Key Responsibilities:
•Commanding implementation of Contact Centre projects, including CRM, IVR, Infrastructure, AI, workplace and systems integrations.
•Establishing a comprehensive project management plan to deliver on time, budget with unrivalled quality and service.
•Defining project scope and objectives involving all relevant stakeholders and ensuring feasibility.
•Planning and executing the project within the budgetary objectives, and adjusting the project based on the financial analysis, ensuring that the project performance remains within the CPI and SPI.
•Managing the complexity of applications, IT infrastructure and system integrations
•Assuring pre-go-live Testing and QC to meet the stakeholder's expectations.
•Following-up the hiring process to ensure resource allocation and workplace readiness within the planned timeline.
•Enhancing efficiency by limiting scope creeps and managing scope change through documenting the requirements, setting a clear schedule.
•Performing risk management and following up mitigation plans implementation to minimize project risks.
•Managing stakeholders and expectations to determine and achieve short and long-term goals.
•Reporting project progress status and KPIs using appropriate tools and techniques.
•Documenting and communicating lessons learned with the Centre of Excellence to reflect it on OPAs.
▪ Support the project management through the provision of project management tools, mechanisms and policies.
▪ Provide training and development required for project managers and teams.
▪ Measure the maturity of project management periodically and develop methodologies of work accordingly.
▪ Monitor the work of projects and report the performance to senior management.
▪ Suggest recommendations to correct the course of projects and precautionary measures.
▪ Evaluate the performance of project managers and the success rates of project implementation periodically.
▪ Highlight project critical paths and major risks.
▪ Aggressively track project timelines.
▪ Develop the project work plan and calendar.
▪ Resolve project conflicts.
•Participate in the development of the main objectives of the school and participate in the formulation.
•Preparation of executive plans and programs for administrative affairs to achieve the main objectives of the school.
•Participation in senior management meetings and expressing opinions on the results and decisions.
•Responsible for informing all employees of administrative decisions after approval.
•Approving all exchange documents after signing and reviewing them from the financial manager.
•Attend meetings of the Board of Directors and assist in the formulation and codification of recommendations and decisions issued and the development of appropriate plans.
•The presidency and management of special periodic meetings at school and assistance in issuing appropriate decisions based on the facts incoming.
•Implementation of approved quality plans for administrative affairs.
•Participation in the formulation and preparation of administrative affairs procedures with the management representative of the quality system and the Director of Planning and Quality Assurance.
•Review and audit procedures, forms and records and instructions for the quality system for administrative affairs before being approved by the Director-General.
•Constipation and preservation and maintenance of licenses and commercial registration documents, industrial and tax and follow-up to the validity and validity of these documents and other documents necessary to codify and operational conditions of government documents.
•Review and audit the final statements of promotions employment and salaries at the end of each year.
•review and audit of the annual budget.
•Verify that all administrative instructions are already followed and sanctions are imposed on violators.
•Responsible for full responsibility for the campaign unit and maintenance of cars and dealing with traffic and educational aids.
•Preparation schedule appointments and your monthly business plan and the weekly head of the central administration.
•Maintaining the general appearance of the Office of the senior management in terms of cleanliness and order
•Reception visitors to the senior management and their welcome.
•Coordinate the interview schedule for the head of the central administration.
•Edit and print the letters and the President of the Central Administration for correspondence.
•Save and maintenance all of files ensures the integrity and speed called
•Receiving and routing mail and incoming fax and presented to the competent and indexing of these documents.
•Receiving and directing, and send E-Mail messages for the President of the Central Administration and the indexing of these messages
•Mail registration and fax issued by the Office of the senior management and indexing of outgoing faxes
•Writing minutes of all meetings and meetings of the head of the central administration to which he is a party.
•Preparation for special meetings or periodic meetings and the coordination and processing of all documents and documents relating to the subject of the meeting.
•Senior management help in all business not included in this characterization based on personal request.
•Reception and make phone calls for senior management office and indexing telephone numbers and addresses.
•Ensure that all office and electrical appliances in working condition constantly and asked officials maintenance from within the company and outside the follow-up and maintenance of all office equipment in the Office of the President of the Central Administration work.
•Ensure the availability of all stationery and written for senior management and members of the senior management of the Office of Labor.
•Invitations to the participants in the meetings to be held calling for the President of the Central Administration recorded on the forms.
•Analyzing and evaluating the work flow and forecasting the results, uncovering areas of improvement, developing strategies and implementing solutions.
•Work closely with clients, technicians and administrative staff and gather important information from meetings with various departments and produce useful reports.
•Ensure solutions that meet the needs and requirements of the work.
Continuous updating of work procedures, monitoring of achievements and ensuring timely completion of work.
•Work on the continuous development of staff to keep abreast of the latest modern technologies that serve the work.
•Implement any other directives or responsibilities assigned to it by the Director General.
•Reception of all inquiries and complaints received from customers and the speed of response has
•a good deal with the inquirer or the complainant to suit the nature of the inquiries or complaint, and as befits the status of the institution.
•Writing a daily report to indicate what work done.
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