Protocol officer and Translator
Embassy of Republic of Zambia
Total years of experience :8 years, 7 Months
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Responsibilities:
•Providing 1st level & 2nd level Support and resolve problems to the end user’s satisfaction.
•Installing and configuring computer hardware operating systems and applications.
•providing first line technical support for end user desktop and its application related issues.
•Troubleshooting end-user IT equipment related problems and diagnosing and solving hardware/software faults.
•Supporting the roll-out of new applications.
•Prioritizing and managing multiple open cases at one time;
•Answering support queries via phone and/or email.
•Maintaining a high degree of customer service for all support queries and adhere to all service management principles.
•Monitoring and respond quickly and effectively to requests received through the IT helpdesk.
• Utilizing and maintaining the helpdesk tracking software.
•loggin all calls on the IT ticketing system.
•Responding to enquiries from clients and help them resolve reported issues using the remote access facilities available.
•Supporting users in the use of computer equipment by providing necessary training and advice.
• Document internal procedures.
• Assist with onboarding of new users.
•Talking staff through a series of actions, either face to face or trough mail.
•Escalating the problem to next level with in defined SLAs.
•Adhering to the contents of the company’s overall internal procedures and policies.
•Miscellaneous tasks within the scope of work, as assigned by the line manager or supervisor.
•Assisting in the procurement of IT end user equipment by arranging quotes from local suppliers and receiving deliveries.
•Periodic maintenance of all kind of IT end user equipment.
•Coordinating between the different IT support groups until resolution.
•Performing timely workstation hardware and software upgrades as required.
•Providing any technical assistance to company staff that may be required in support of business operations.
Description
Assembling, cataloguing, preserving and managing valuable collections of historical information. Evaluating, selecting, retrieving and arranging materials. Making the archives accessible to a wide range of users storing and preserving perishable documents. Looking out for the easiest ways to control large number of files.
Responsibilities:
•Organizing files and collecting data to be entered into the computer.
•Analyzing the data for errors.
•Reporting problems with the data.
•Accurately entering information into various computer programs.
•Keeping sensitive customer or company information confidential.
•Scanning data files and old data and store it in the system for the management.
•Following up with new projects to arrange it’s data in the system.
Grade=Good 1791 out of 3000 3 /5
