Sales Executive
Floorworld LLC
Total years of experience :16 years, 7 Months
FloorWorld provides wooden floorings and it’s the biggest flooring company in the Middle East.
Assigned to work in Oasis Centre; Contributing on exceeding monthly sales targets, achieving and maintaining positive commendations on sales and customer service from walk-in customers, mystery shoppers and colleagues. Duties and responsibilities include overall Showroom Management, Customer service, Sales, Preparing Quotation, Raising Complaints, Cleanliness of Showroom, Inventory of Display Samples Periodically, Answering Phone Calls, promoting HSE within the store.
Greeting customer fist when they come in the showroom and ask if they need assistance
Gathering customer’s information to put in the system (CRM)
Ensuring all the display and samples are up to date
Answering and doing cold calls to the customers
Explaining the products “Wooden, Vinyl and Laminate” flooring to the customers
Booking site visits and coordinating with the estimation manager to send a team for accurate measurement at customer’s premises
Making Deals in CRM and preparing Quotations for the customers
Doing proper follow ups and keep them in ZOHO (CRM) for the future use
Ensuring customer is paying Half of the payment of their Order
Creating clear and precise Sales Orders for all the jobs in CRM
Preparing the purchase receipts in CRM
Ensuring to keep in touch with the customer until the project ends
Registering complaints (cases) in CRM, handling customer complaints in a friendly and professional manner
Always making customer happy with the solution to their problem, if there is any. Keeping a good and healthy relationship with customer so they come back again
Preparing sales report and sending to the finance department
Preparing month end report and sending to the higher management
Distributing flyers to the mall walk-ins if needed
Assigned to work in small, medium and large floor stores including Dubai Mall, Mall of the Emirates, Dubai Marina Mall, Al Ghurair Center, Oasis Centre, Arabian Plaza, Mirdiff City Center, IBN Battuta Mall, Deira City Center, “Supported Yas Mall for 1month, Bawadi Mall for 2weeks, RAK Naeem and Manar Mall for 15days each; Contributed on exceeding monthly sales targets, achieving and maintaining positive commendations on sales and customer service from walk-in customers, mystery shoppers and colleagues. Duties and responsibilities includes overall Store Management, Customer service, Sales support, Visual merchandising, Replenishment, Staff management, Inventory, Cash management, Audit Management, Admin Management, Sales reporting and promoting HSE within the store.
Lost Prevention (LP) & Audit Executive:
Give support and training to store team to drive LP plans/project as rolled out by Concept.
Communicating to store teams in a manner that is clear and concise ensuring high quality, accurate and efficient results after conducting audit in their store.
Standardize Loss Prevention practices to achieve uniformity across the Territory/Concept.
Conduct Audit of all Landmark International 54 stores in UAE.
Administer Internal Audit program and compile Quarterly summary.
Conduct regular LP / H&S inspections and ensure all required work is carried out by Projects.
Identifying key risk, logging and updating the same in risk register.
Utilize BI reports to check POS data for the territory.
Check compliance with SLAPs in conjunction with Area Managers
Review the list of the issues from the stores on weekly basis if any or other related activities are required to be looked into
so as to ensure all the aspects of the business have been covered and reflect a correct picture of the company’s commercial health.
Conducting investigations in cases of reported concerns and issues related to store staff and or customers
SOP drafting, representative from Landmark International in SOP standardization.
Point of contact for 54 stores of Landmark International.
Providing key inputs to operations regarding audit risk areas.
Assisting in promoting risk management related best practices within the business.
Stock counts result administration and report generation.
Submitting incident and investigation reports as required.
Store Manager (New Look & Koton):
Maximize department sales and productivity metrics in line with shop targets
Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to junior staff
Ensure and monitor all stock is laid out and displayed according to standard layout norms(product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc.)
• Align with store managers to develop and implement strategies necessary for driving Key performance Index (KPI) to boost sales
• Motivate and address the needs of store personnel to ensure effective job performance
• Conduct the interviewing, hiring, and training of staff
• Carry out review of store activities to identify factors that limit work efficiency
• Set standards for customer service and monitor staff operations to ensure they adhere to set customer service policies
• Communicate with customers to identify their needs/preferences
• Maintaining consistent attendance at workplace, ensuring regular punctuality
• Overseeing the coaching and guidance of store employees to foster advancement in work operations
• Organizing training programs for staff to facilitate improved job knowledge
• Analyze employee performance to identify candidates deserving job promotion/recognition
• Exercise a high level of work integrity, honesty, and various other virtues that reflect the core values of an establishment
• Maintain a warm disposition in attending to customers
• Listen to customers to identify needs and assist with the resolution of issues/complaints
• Monitor and maintain store inventory to ensure availability of stock
• Ensure the workplace is kept clean, safe, and orderly for reception of customers
• Conduct finance and stock audit of a store to ensure balanced records.
• Providing top level customer service that exceeds the expectation of customers
• Achieving individual and store sales and KPI indicators by maximizing every opportunity to make sales
• Performing till duties, including, credit notes, card or cash refunds, price overrides with manger approval and cashiering
• Identifying the needs of customers and provide correct answers to them on questions concerning all products
• Provide answers to questions relating to price, benefits, features, location and use of merchandise, etc.
• Stand in for the assistant manager or the store manager when needed
• Providing support by acting as a key holder in meeting the needs of the business in the store whenever required
• Providing support to new team members
• Keeping proper customer records, security of stocks, and handling of cash in line with company processes and procedures
• Ensuring records of customer requirements are kept accurately in accordance with company procedures
• Capture and input customer data into company database to enable the promotion of customer loyalty and repeat visits
• Receiving and investigating complaint from customers and ensure successful and prompt resolution, develop acceptable solutions and make recommendations to the management of the store appropriately
• Actively taking part in all training, events and meetings organized by the store
• Take proper and accurate record for all stock, and check prices
• Being part of Sale Launch and Stock takes
• Adhere to established safety and security procedures of company and ensure all potential health and safety issues are communicated promptly to the store manager
• Perform other tasks the store manager may assign based on the store demands and standards
• Promoting company’s loyalty card program “Shukran”
Al Mamzar Business Centre is consisting of 49 serviced-offices. Part of the pre-opening team, I am responsible for overall office & facilities coordination which includes but not limited to the following:
Direct interface with facility suppliers, furniture supplier, interior decorators, Business Centre tenants, Finance department, and Business Centre Management
Coordinate with PRO for visa applications and trade license renewals
Point of contact (POC) for Security and HSE issues/concerns within the Business Centre
Maintain First Aid Kits and ensure that kits are install on accessible areas; coordinate with Dubai Municipality for HSE inspections and Dubai Civil Defense for fire alarm testing and adherence to government standards
Responsible for orders and maintenance of office supplies and kitchen consumables (paper, stationeries, tea, coffee etc.)
Delivery of facilities projects - coordinate moves, repairs & improvements within the Business Centre
Ensure that common office facilities like reception, conference room, kitchen and toilets are well maintained and well presented
Coordinate with electricians, plumbers, cleaners and security; ensuring repairs, safety issues or any other issues are resolved in a timely manner for the comfort of tenants
Coordinate with the Security Department on issues relating to office access, building access CCTV; keep found belongings and record of lost & found cases
Supervision of usage of vehicles, building parking, drivers and cleaners schedule
Ensure that common multipurpose printer and scanner are maintained; coordinate with suppliers and technicians for any related issues
Manage petty cash; submit monthly expense report to accounts department
Other duties includes supporting the Business Centre Management
o Provide reception support as required
o Collect and distribute of internal and external mails
o Bank works including collections and deposits
o PRO coordination for renewal of tenants Trade
• Greeting guests in warm and in a friendly manner
• Ensuring guests are assist with the tables
• Assisting guests personally while sitting
• Ensuring guests are served within specified time
• Having good knowledge of menu
• Assisting guests if they have any query regarding menu
• Anticipating any unexpected guest need and reacting promptly and tactfully
• Speaking with the guests and staff in a clear and professional language
• Applying service techniques correctly at all times and serving food and beverages with enthusiasm, when needed
• Setting tables accordingly to type of event with service standards
• Recording orders in the point of sales system at the time of orders
• Communicating with kitchen staff regarding any menu questions, the length of wait and product availability
• Communicating with kitchen chef regarding additional meal requirements, allergies, dietary needs and telling chef if there is any special request from the guest
• Ensuring cleanliness of the tables and all the left food and beverages are kept in a designated area
• Presenting accurate and correct bill to the guest and processing their payment
• Ensuring restaurant’s brand standards and SOP’s are implemented
• Conducting monthly inventory with inventory team to check on all operating equipment and supplies
• Taking an active role in developing and coaching junior staff
• Ensuring the restaurant is always kept clean and organized at all the times, both at front and at the back of house areas before leaving the restaurant
• Completing closing check list including restocking items and turning off lights etc
• Response to customers face-to-face and telephone product queries
• Process quotations, purchase orders, handle petty cash and expense report
I have got 85% marks out of 100%.