Yazan Odeh

Customer Admin Executive at OSN

• Jordan
• My current job since August 2018

First Class Team Member at OSN

• Jordan
• April 2017 to August 2018

Handling Customers Complaints & Technical Support

Customer Care Advisor at OSN

• Jordan - Amman
• October 2016 to April 2017

Call Center

Manager Assistant at Zalatimo Sweets

• Jordan
• May 2011 to October 2016

Customer Care Acting On floor Team Leader at zain/Jordan

• Jordan - Amman
• January 2010 to October 2010

Ensure contact center service level.
Director of queue demands tasks on contact center representatives and regarding their experience and knowledge.
Supervising the contact center representatives, providing advice for call status.
Ensure the effectiveness of computers in the department, whether hardware or software systems.
Coordinating with different departments in the case of failure of systems on the shadow of the contact center feedback.
Reporting to the team leaders concerning the contact center human resources punctuality and status.
Identifying the strength/weakness performance indicators for the agents; reporting to team leaders to facilitate translating them to training.

Customer Care Team Member at Zain/Jordan

• Jordan - Amman
• November 2006 to December 2009

Receives calls from customers to answer their Requests, solve their problems and provide Alternatives.
Joining the ISP call center department, which allows me to cover a wide range of tasks such as ADSL & WIMAX.