Market Risk Officer
Jordan Kuwait Bank
Total years of experience :11 years, 7 Months
Risk Management
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provides the highest level of customer service in a positive, courteous and enthusiastic manner to employees, customers and the community.
• Promotes an Advisory Culture in all branch activities. Greets all customers promptly and shows a genuine interest in meeting their needs. Maintains customer as first priority in all interactions. Processes all customers efficiently and in accordance with standard operating procedures. Manages activities to ensure maximum customer service at all times. Communicates effectively both in writing and verbally with current and potential clients.
• Opens new accounts, and effectively cross sells banks products and services, Counsels customers within scope of authority.
• Educates customers to do the right thing financially
• Process all customer transactions in accordance with bank policies and procedures and take responsibility to keep up to date on any changes.
• Handle customer problems and difficult customers with professionalism, directing more complex issues seamlessly to management as necessary.
• Evaluates loan applications and documentation by confirming credit worthiness.
• Improves loan applications and documentation by informing applicant of additional requirements.
• Rejects loans by explaining deficiencies to applicants.
• Completes loan contracts by explaining provisions to applicant, obtaining signatures and notarizations, collecting fees.
• Helps customers by answering questions, responding to requests.
• Maintains customer confidence by keeping loan information confidential.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Negotiate payment arrangements with customers who have delinquent loans
• Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• identify customers, validate and cash checks.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• balance currency, cash and checks in cash drawer at end of each shift
• answer inquiries regarding checking and savings accounts and other bank related products
• attempt to resolve issues and problems with customer's accounts
• initiate and open new account
• Contributes to team effort by accomplishing related results as needed
• Greets and serves customers in a friendly and courteous manner.
• Processing account deposits.
• Maintaining daily cash levels.
• Processing withdrawals.
• Accepting loan payments.
• Accepts utility bill payments as appropriate
• Tracking deposits.
• Provide members with the proper receipts
• Keeps supervisor informed of area activities and of any significant problems or concerns
• Resolving customer issues
• . Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information.
Major duties include but not limited to:
• Handle Incoming Phone Calls
• Resolve standard customers requests and route issues that require follow-up to Customer service Team
• Communicates customer inquiries/messages/feedback to teams and sales owners
• Provide satisfactory service to customers
Very Good
Good
